To work as part of a team providing an effective and efficient Clerical Support Service both within the Radiology Department and to its key service users within and outside the Trust.
The post holder will be required to work on a range of different clerical and support tasks on a rotational basis including reception, the telephone help desk, and electronic appointment booking.
Main duties of the job
* To arrange and book all appointments ensuring that prioritisation, patient choice, individual circumstances, and waiting list initiatives are taken into account.
* To print appropriate appointment and preparation letters including correct patient preparation.
* To confirm appointments with ward staff by arranging transport if required with ambulance service or the GP practice.
* To inform referrer and patient by letter of 'did not attend' appointments as per Trust policy.
* To inform referrer and patient by letter of cancelled appointments as per Trust policy.
* To highlight any changes in demand for specific modalities.
About us
What does Buckinghamshire Healthcare NHS Trust offer you?
* As part of our BHT family, you'll benefit from learning and development opportunities to support your career progression.
* We offer flexible and agile working opportunities, alongside your NHS benefits of generous annual leave entitlement, pension, and access to NHS discount schemes.
* We provide a range of health and wellbeing services to promote a healthy, happy workforce.
Why work for us?
* We're committed to promoting inclusion and making sure all colleagues feel they belong. We encourage new colleagues from a diverse range of backgrounds to apply.
* As an employer, we aim to create a workplace where differences are valued and colleagues treat one another with dignity and respect.
* Greater diversity within our BHT family improves positive outcomes for the people and communities we serve.
* A keen supporter of the Armed Forces Community who know the value of employing a service leaver/veteran and their families.
What do we stand for?
* Our vision is to provide outstanding care, support healthy communities, and be a great place to work.
* Our mission is to provide personal and compassionate care every time.
* Our CARE values are collaborate, aspire, respect, and enable.
Job responsibilities
For a comprehensive list of responsibilities and duties, please kindly refer to the Job Description and Person Specification by downloading the JD and PS attachment in the advert.
If you are an internal applicant, there is the option for secondment; all applicants must have the endorsement/support of their line manager prior to application.
If you have a disability that makes submitting this online application difficult and would like assistance, please contact us quoting the vacancy reference number.
EDUCATION, QUALIFICATIONS & TRAINING
Essential
* Educated to GCSE level or equivalent.
* Customer Service NVQ level 2 or equivalent experience.
EXPERIENCE
Essential
* Experience of dealing face to face and over the phone with customers/patients in a busy front line working environment.
* Experience of being in a secretarial/administration role, preferably within the NHS.
* Ability to deal with patients who may be worried or upset in a calm and professional manner.
* Excellent knowledge of Microsoft Office, especially Word, Excel, and Outlook.
* Knowledge of computerised appointment systems (staff required to book appointments).
SKILLS, ABILITIES & KNOWLEDGE
Essential
* Good written & verbal communication skills to enable liaison with all staff, patients, relatives, and visitors.
* Organisational skills to enable completion of own workload to meet deadlines within a busy environment.
* Professional but friendly outlook.
* Ability to work as part of a team.
* Ability to cope with pressure and tight deadlines whilst retaining accuracy and attention to detail.
* Knowledge of Data Protection Act and Confidentiality, Health & Safety at Work Act.
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