Company description:
ClearCourse
Job description:
Are you a tech-savvy leader with a passion for customer service? Do you have a deep understanding of the golf industry and want to make an impact in a fast-paced support environment? If so, we have the perfect role for you!
Club Systems is looking for a highly motivated and experienced Support Desk Manager to lead our team of support analysts, oversee our technical support processes, and ensure an exceptional customer experience. This is an exciting opportunity for a proactive and strategic leader who thrives on problem-solving and team development.
What You’ll Be Doing:
1. Lead & Inspire – Manage and mentor a team of support analysts, ensuring they deliver top-tier technical support and customer service.
2. Drive Performance – Monitor and improve key performance metrics such as ticket resolution times, customer satisfaction, and team efficiency.
3. Streamline Support Processes – Oversee incident management, escalation procedures, and SLA adherence using support ticketing systems like Zendesk.
4. Enhance Collaboration – Work closely with Sales, Product Development, and Implementation teams to resolve cross-functional challenges and enhance our service to the golf industry.
5. Deliver Training &...