Job Description:
We are seeking a resourceful leader to navigate diverse challenges, leveraging internal and external expertise, and aligning operations with our client's strategic objectives.
The Account and Operations Director role requires a seasoned professional with experience in operations management, ideally within healthcare or clinical services. Key responsibilities include leading the planning and execution of healthcare services to meet delivery timelines and patient safety standards.
Main Responsibilities:
* Enhance and implement operational processes to align with client-specific requirements.
* Actively monitor service performance and resolve issues promptly to maintain service quality.
* Ensure all accounts are actively nurtured and developed in collaboration with the Business Development Team.
* Manage budgets to ensure cost-effective service delivery and maintain healthy margins for all contracts.
* Provide leadership and direction to operational teams, fostering a culture of accountability, innovation, and excellence.
* Identify and address training and development needs to enhance team performance.
Key Requirements:
* Experience: Proven track record in operations management, ideally within healthcare or clinical services.
* Risk Management: Strong understanding of clinical, financial, and commercial risk principles, with a history of successful mitigation.
* Leadership: Demonstrated ability to lead teams, inspire performance, and manage complex service delivery frameworks.
* Problem-Solving: Exceptional analytical skills and a proactive approach to navigating unfamiliar challenges.
* Communication: Excellent interpersonal skills to engage with clients, teams, and stakeholders effectively.
* Results-Driven: A history of delivering outcomes that align with organisational goals and client expectations.
About Us:
At Practicus, we are dedicated to providing exceptional healthcare services that meet the highest standards of quality and care. We believe that our employees are the driving force behind our success, and we strive to create an environment that fosters growth, innovation, and excellence.
Contact Information:
Please note that we do not accept unsolicited applications. If you are interested in this opportunity, please submit your application through our website.