Our client is a well-established manufacturer of high-quality architectural linear lighting products as well as industry-leading commercial LED fittings and accessories. They supply and install projects in some of the world’s most famous hotels, historical buildings, commercial offices, stadiums, luxury retailers, and restaurants. Customers include Claridges, Cambridge University, the V&A museum as well as the Tate gallery in London.
Due to expansion and new demands on the business, they are now looking for a Sales Support and Project Coordinator to join their team. The role will involve the control and management of sales-related tasks for the office and responsibility for providing administrative sales support to the Sales/Project manager.
Other duties will include:
* Supporting Sales staff with organisation of existing and potential new customer meetings
* Log customer quotations enquiries and distribute to Sales/ Project manager
* Review enquiries into CRM systems (salesforce), and under guidance, create estimate and sales quotes
* Process customer purchase orders in MS Navision (ERP System)
* Maintain project tracking pipeline and assist in project management
* Occasionally work with the design department to estimate and process custom orders
* Provide support to the production department with their orders
* Customer service communication (telephone and email)
* Ad Hoc tasks
Essential Skills
* Must demonstrate current experience of working in either a sales or administrative role.
* Have experience of using computer systems, including the operation of the databases and spreadsheets, preferably Windows, Outlook, Word and Excel.
* A keen negotiator, the ability to challenge both internal & external parties.
* Ability to work with minimum of supervision and perform all duties calmly and accurately under pressure in a fast-paced environment.
* Is numerate, has the ability to produce clear, concise and accurate written records, letters and reports, with strong attention to detail, within agreed deadlines.
* Possess good customer care and interpersonal skills with the ability to demonstrate these in professional and courteous manner.
* Processing of orders for electrical products
Desirable Skills
* Experience in a lighting or an engineering, maintenance or parts-based busy service industry.
* Experience of working with ERP system – preferably MS Navision.
* Experience of working with CRM system -preferably Salesforce.
* A background in processing orders for technical products would be a distinct advantage, but certainly not essential.
If you think you have what it takes, would like to apply or simply find out more, please contact Richard Bedford-Smith at First Lux for a fully confidential conversation