Service Desk Manager
An opportunity has arisen to Manager our highly rated Service Desk Function based out of St Ives Cambridge. We are looking for a Service Desk Manager with strong and proven management experience ideally in an MSP environment.
As the Service Desk Manager, you will be responsible for the service desk team ensuring continual service improvement, through the development and management of IT services. You will be able to utilise your IT insight across all IT functions.
The ideal Service Desk Manager will have a strong understanding of various technologies including O365, Windows OS, Azure etc and would have worked in a previous Managerial role leading teams of 10 20 plus.
Key Responsibilities:
Responsible for overseeing and managing various aspects of the company operations, including documenting standard operating procedures and managing shared support engineers.
Managing a Team of 20 Service Desk Engineers
Monitoring Infrastructure and Services using all available tools, performance tuning and ensuring maximum uptime of systems and services.
Review, develop and maintain incident management policies processes and procedures.