Priory View Medical Centre is a mid-sized General Practice surgery based in New Wortley. We have 7 GP Partners and a friendly clinical and administration team supporting over 9000 patients. The practice has introduced new services for patients over the years, and the reception team has become busier as a result. To support our patients with faster response times to incoming calls, we are looking to expand our Reception team with a friendly, helpful, part-time Receptionist.
We are specifically looking to cover 5-6 hours per day on a Monday, Tuesday, and Thursday.
Main duties of the job
The main duties of this role are to provide support to patients with queries both over the telephone and in person, ensure accurate appointment booking, and support the clinical team with administrative duties.
About us
Priory View Medical Centre is part of a wider Primary Care Network and works in partnership with two other surgeries in the area. As well as our own team consisting of 7 GP Partners, 3 Nurses, 2 Health Care Assistants, and 14 Administrative and Receptionist staff, we also work with PCN staff members that work across the three practices offering clinical, mental health, and social support to our patients.
Priory View Medical Centre has been operating as a GP Surgery since 1997. The team are very experienced and take responsibility for their area of work. The Partners are hands-on and supportive and work to ensure that staff are not stressed and can enjoy a healthy work-life balance. We are also a very sociable practice that enjoys regular team nights out.
This role would suit someone that is happy in a busy, hectic, and fast-paced environment, is happy to take responsibility for their area of work, and enjoys working in a small, friendly, and sociable team.
Job responsibilities
Requirements of the Practice
1. Strict confidentiality must be observed at all times.
2. Staff must be flexible and complete any temporary/permanent changes requested to enable the smooth running of the Practice.
3. Patients are shown a caring and respectful attitude and their enquiries courteously handled.
4. Be aware of Health & Safety requirements.
5. Keep up to date with Safeguarding training and understand when and who to raise concerns.
6. Greet patients and visitors to the practice.
7. Book in, amend, and cancel patient appointments in line with practice appointment procedures ensuring optimum efficiency of the appointment system.
8. Ensure that patients without appointments but who need 'urgent consultations' are booked into appropriate slots and referred to a GP where necessary.
9. Receive and record requests for home visits, assessing urgency in accordance with the Practice's protocols.
10. Respond and/or redirect all patient and visitor requests accordingly.
11. Explain practice arrangements and formal requirements to new patients and temporary residents, ensuring procedures are completed.
12. Advise patients of relevant charges for private services, accept payment.
13. Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.
14. Ensure correspondence, reports, results, etc. are filed electronically in the correct patient record.
15. Ensure reception and waiting areas are kept neat and tidy.
16. Answer incoming telephone calls, take messages, and redirect calls appropriately.
17. Undertake administration tasks as allocated on the rota organized by the Receptionist Supervisor.
18. Action start and end of day procedures.
19. Open and lock up the building when required.
20. Check emails on a daily basis.
21. Maintain the deceased book (manual and electronic).
22. Operate the Clinical system as per training and direction provided.
23. Carry out any reasonable requests in the course of your day to support the Practice.
Person Specification
Experience
1. Experience dealing with the general public (face to face/telephone).
2. Experience of working in a GP Practice or customer/patient-facing role.
3. Experience working on a busy Reception.
4. Receiving and making telephone calls.
5. Completing administration tasks.
Qualifications
1. English GCSE or equivalent.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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