Customer Service Officer Do you have great customer service skills? Are you looking to work in a busy team environment? Do you have great attention to detail and the ability to process information quickly? If so NSL have a fantastic opportunity for a Customer Service Officer to join our Customer Service team responsible for providing an essential interface with the local Council Stakeholders and public. Here at NSL part of Marston Holdings Ltd. we are not just the “parking people”; we are so much more than that. Our team of highly trained frontline colleagues and back-office support team members provide outsourced business services to the public and private sectors. These include comprehensive parking and street management solutions that contribute to creating a great place to work and live. What you’ll be doing: Supporting the Customer Service Supervisor in the implementation and maintenance of quality systems ensuring that best practice is identified and disseminated throughout the operation Responsible for the processing maintaining and updating of all calls permits and notices Ensuring customer enquiries are handled quickly and efficiently Dealing with public enquiries and complaints in verbal and written form Advising the public on payment/appeal methods and other issues regarding enforcement action taken on their vehicle What you’ll need: Ability to work well in a team and independently when necessary Excellent communication skills both written and verbal Focus on issue resolution and maximising customer satisfaction High level of computer literacy in Microsoft Office including word excel and outlook Effective written and verbal communication skills Strong administrative skills What’s in it for you: First Class Training & Development Opportunities 28 days’ holiday including bank holidays Staff benefits designed to suit your lifestyle – from discounts on retail shopping travel and socialising to health & wellbeing Enhanced Maternity & Paternity package [subject to eligibility criteria] Pension Scheme To speak to one of our recruitment colleagues or discuss how your skills or experience may suit the role apply online today and a member of the team will be in touch soon. We are an equal opportunity employer which means we will consider all suitably qualified applicants regardless of gender identity or expression ethnic origin nationality religion or beliefs age sexual orientation disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes and we’re committed to creating an inclusive environment for all employees.