Home > Family Support Worker – Prisoner Family Services based at HMP Bure
Based: HMP Bure Visitors’ Centre
Working Hours And Patterns
* The work pattern is 18.5 hours average per week (week one working 15 hours, week two working 22.5 hours as below).
* Working each Wednesday 8:15am – 3:45pm (7 hours with 30 minutes unpaid break), Friday 8:30am – 4:30pm (7.5 hours with 30 minutes unpaid break), and 1 Weekend day (Saturday or Sunday) 8:15am – 4:45pm (8 hours with 30 minutes unpaid break) every other week.
* Although a degree of flexibility will be required at times to meet operational demand.
We have an opportunity to join our experienced and dedicated Family Services Team working within the visitors’ centre at HMP Bure, providing a personal welcome for first-time and returning visitors to help them access the services available to them.
We are seeking a Family Support Worker to join the team in providing effective and efficient running of the Visitors Centre, welcoming visitors and providing them with information and support as they come to visit someone at the prison. The successful candidate will be expected to assist on Family Days, Children’s Visits, and other services to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children and families and helping to maintain positive, healthy, and resilient family relationships.
In particular, we are looking for someone to provide support across the service to assist in the smooth running of all of our additional services e.g., Booking Line, StoryBook Dad, Children’s Visits, Family Days, etc.
Ideally, you will have experience of dealing with people in a customer service-based role and be able to demonstrate excellent administrative, communication, and problem-solving skills sometimes under challenging circumstances while embracing a non-judgmental and empathetic work ethic. This role is predominantly an administrative role, alongside Family Support during the weekend shifts.
Closing date for applications: 5pm Wednesday 23rd April 2025
Interviews to be held: Tuesday 29th April 2025
Safeguarding And DBS Requirements For Your Role
Ormiston Families is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts. We are an equal opportunities employer; we value diversity and welcome applications from all sections of the community.
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