Business Support Administrator
Location: Leicester Office based
Attractive salary + Training provided and progression opportunities.
The opportunity has arisen for a Business Support Administrator to join the team in Leicester. The ideal candidate will have a keen attitude to learn and good attention to detail. Some knowledge of the lift industry and relevant admin experience would be beneficial although this is not essential and training will be provided.
Responsibilities:
1. Review contractual clauses in line with the Service Contract Risk Assessment and advise Sales on contractual risk and compliance issues arising therefrom.
2. Ensure all contract compliance checks are completed in accordance with Company requirements.
3. Process new contracts through to booking in Service Contract Management system, in accordance with agreed SLAs.
4. Provide support to Sales on contractual, process and systems queries on an ad-hoc basis.
5. Maintain accurate and updated records on contract process status.
6. Advise Sales on contract approvals, in line with Company requirements and Policies.
7. Assist in development and continual improvement of processes and standard work.
8. Support contractual queries/disputes, including credit/impact analysis.
9. Process post-contract changes using SCM system and following Company policies.
10. Support audits on an ad-hoc basis.
11. Complete administrative tasks as required.
12. Escalation of contractual issues that are non-standard to Team Leader to mitigate risks to business and ensure compliance.
13. Comply with all departmental procedures and standard work.
14. Ensure adherence to all Company Policies and Procedures.
15. To be fully conversant and compliant with all Environmental Health and Safety procedures.
16. Complete quarterly ethics module as required.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
Otis is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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