We are currently looking for a Customer Service Coordinator to join a well-established Chemical Manufacturer based in West Yorkshire who supply their products on a global scale! The role gives the Customer Service Coordinator the opportunity to join a developing team, at an exciting time who strive to provide an exceptional customer experience!
Key responsibilities for the Customer Service Coordinator:
1. Represent the company principles and values through each customer interaction, ensuring it is friendly, professional and efficient.
2. Ensure all orders are managed effectively, keeping the customer informed through the process, from enquiry through to completion.
3. Answer customer queries, resolve complaints, and follow protocols to ensure transactions are processed as per company policy.
4. Process customer orders, ensuring appropriate costs are applied, and document packs are created.
5. Discuss stock enquiries, potential transport and dispatch options, and accurately explain the overall costs via email or telephone.
Experience of the Customer Service Coordinator:
1. 2 years' experience working in a fast-paced Customer Service Coordinator role, demonstrating great communication skills, showing confidence over the telephone and through computer systems.
2. Good understanding of order processing, documentation, transport options and overall order book management.
3. Experience in a Customer Service Coordinator position that has required SAP software understanding.
4. Fantastic attention to detail, ability to multi-task, and effective response to queries via email and telephone.
If you have the skills and experience required for the role of Customer Service Coordinator, please click on the link below to apply directly!
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