Join our vibrant Rapport team as a Client Services Assistant The Client is a multinational 'Magic Circle' law firm headquartered in London, and you will play a crucial role in providing the highest level of service and care to the client, its customers, guests, and service partners in line with service level agreements and set policies and procedures. We have a great opportunity for an experienced Client Services Assistant to join the Rapport family, based at our client's headquarter building in London's Canary Wharf. You will join a diverse team of 17 Rapport Ambassadors with a proven track record of achieving the highest levels of client service, giving you an amazing opportunity to learn and develop. Contract Type: Full-time, Permanent Hours: 40 per week (Monday-Friday; shift rota basis between 7:30 AM – 9 PM) What will you get? Financial Freedom: Enjoy exclusive travel and grocery discounts, plus life assurance and cash rewards (Including a daily catering allowance and free access to the on-site health club and swimming pool) Secure Your Future: Benefit from a contributory pension scheme for a stable financial tomorrow. Health Matters: Access wellness programs, an Employee Assistance Program, and digital GP services for holistic support. Thrive Personally & Professionally: Unlock endless learning and development opportunities to elevate your career Celebrate Excellence: Shine a spotlight on outstanding peers with WOW Awards for their exceptional contributions. Give Back to Community: Take one paid day off annually to support a cause you’re passionate about Main Responsibilities: Providing seamless guest management on behalf of our client, including the welcoming of all guests and employees into the building. This includes clients attending events in our large function spaces. Taking ownership of the reception areas and all aspects of the client's journey between these areas. When on client floor, welcoming all guests, assisting with cloakroom requirements, and escorting them to their meeting rooms. Performing room checks, ensuring high levels of cleanliness/tidiness are maintained. Working closely with all other service providers, contractors, and the wider Facilities and Business Operations team. This is a joined Rapport/Restaurant Associates site and a cohesive working relationship between all team members is essential. Managing the meeting room booking process for the London office via the Condeco booking platform. Supporting the dedicated on-site events team when event planning and delivery as required. Supporting the floor host function as required. Answering and directing incoming calls via the client's Switchboard console. Assisting with training new joiners. Adhering to all site procedures and standards. The Ideal Candidate Will: Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall, Stronger Together Be energetic, proactive, flexible with great attention to detail, a can-do attitude, and ambition to learn and grow. Have an outgoing personality and be able to easily build rapport with key stakeholders, both internal and external. Be a customer-focused team player who is recognized as patient, friendly, reliable, flexible and takes pride in what they do. Embrace change, lead by example, and empower others through a consistently positive approach. Have a desire to be part of a winning team, where you can truly make a difference. Have excellent communication skills, written and verbal. Display excellent personal presentation and interpersonal skills. Have experience in customer service, preferably in a corporate/five-star luxury hotel environment/premium airlines. Why Rapport? Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport. We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do. Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in. Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities. About the Company Rapport is an award-winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong. We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service. Our most prestigious awards include: In the 2021 ‘Best Companies to work for’ awards, Rapport was recognized as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognized as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes). We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company. Top 30 Best Places to Work in Hospitality in 2021 winner. Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019 Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website, www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.