Catalent Pharma Solutions is seeking to recruit a Customer Service Advisor to join our Financial shared service supporting customer service for both Accounts Payable and Receivable in Swindon.
As a Customer Service Advisor, your working hours will be to meet our US-based clients and will be required to work Monday - Friday 14:00 - 22:00.
Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply.
The Customer Service Advisor will work within the financial shared services team supporting both Accounts Payable and Receivable. They will work with the Manager of customer services to ensure that the business partners, internal stakeholders, and our suppliers receive effective and accurate support from the shared services organization.
The Role
* Ensure timely and compliant replies to our customers (internal and external).
* Work with external agencies/suppliers to ensure that statement reviews are done timely and customer expectations are met.
* Support Global AP Leader and Global AR Leader with additional projects as requested.
The Candidate
* Accounts Payable or Accounts Receivable experience is preferred.
* German language skills would be an advantage (reading, writing).
* Excellent verbal, analytical, inter-personal skills, and Excel skills.
* JD Edwards ERP system knowledge is an advantage.
* Ability to work with a ticketing system for query resolution (Salesforce is an advantage).
* Ability to manage email inbox and phone queries relating to invoicing from clients and be prepared to investigate to resolve queries.
Position Benefits
* Annual Salary + shift allowance.
* Pension.
* Bonus.
Catalent offers rewarding opportunities to further your career! Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma, and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market.
Catalent is an Equal Opportunity Employer and does not discriminate based on any characteristic protected by local law.
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