Employer Birmingham Women's and Children's NHS Foundation Trust
Employer type NHS
Site KIDSNTS Birmingham Children's Hospital
Town Birmingham
Salary £24,071 - £25,674 Pro Rata plus unsociable
Salary period Yearly
Closing 16/04/2025 23:59
Emergency Call Handler
NHS AfC: Band 3
Flexible working arrangements may be considered and discussions with the recruiting manager regarding this are encouraged.
Job overview
A dynamic, enthusiastic, confident and proactive individual who will play an integral part in the KIDSNTS intensive Care Transport Team.
Answering emergency calls using a high tech switch board facility, taking the regional cot location figures, confidently talking to consultants and members of the MDT, conferencing people timely and efficiently, using a web database to input ‘live’ essential patient information, registering patients on the Lorenzo system and assisting the team with the administrative support they need to enable them to transfer patients safely.
Based in the busy operations centre, the post holder will be working closely with all grades of medic, nurses, administrators and other team members.
The post holder will be responsible for taking initial calls from doctors and nurses within the region. Customer service skill, IT skills and an ability to ‘think ahead’ is essential when taking calls, as is the ability to transfer information onto the database efficiently.
General office administration skills, assisting with preparation of all documentation and communication needs to meet service requirements.
All training will be given once in post.
The post holder will be required to work shifts to cover the 24/7 service, including 12 hour days shifts and 11 hour night shifts with periods of lone working. Duties are shared between the admin team on a shift rota basis.
Main duties of the job
1. Using a high tech switch board console efficiently and with confidence.
2. Accurate recording of emergency telephone referrals of critically ill children and babies.
3. Confidently speak to all members of the multi-disciplinary team.
4. Prepare and chair daily team handover meetings and take minutes.
5. Develop and maintain close collaborations with other teams and hospitals.
6. Track the team’s current position and journey progress ensuring communication at all times.
7. Ensure all documentation is scanned to the database and hospital systems before shredding notes in accordance with the trust’s governance policies.
8. Participate in and become a competent user of Lorenzo to support the service.
9. Assist the team in producing activity, audit and outreach reports.
10. Maintain contact information for team members ensuring smooth, efficient and professional communication.
11. Responsible for maintaining equipment and stock, collecting mail, distributing accordingly, and organizing courier deliveries for transport equipment.
12. Inform the Team Leader on shift of any service issues and report any health and safety issues to the management team.
13. Any other office or administrative duties as necessary and as required by the service.
Working for our organisation
Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK. Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families. Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work. Importantly, it also gives us a greater voice in shaping the future of family-centred care.
Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.
Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.
Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.
Our Trust is committed to creating the best place to work. We believe in promoting and enhancing inclusion, diversity and equality and encourage applications from all areas of the community, who meet the criteria for the role, regardless of age, gender identity, disability, race, religion or sexual orientation.
Detailed job description and main responsibilities
Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women’s and Children’s NHS Foundation Trust.
When completing your application, please ensure you have evidenced how you meet the job description and person specification to include transferable experience, qualifications, skills along with professional registration details (if applicable).
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
Person specification
Education
* Maths GCSE grade C and above
* English GCSE grade C and above
* NVQ level 2 in relevant Subject
Knowledge and Nature of Experience
* NHS Background
* Experience of using a Patient Administration System
* Experience of Database use
Analytical and Judgement Skills
* Clear and concise written and verbal communication skills
* Computer literate with knowledge and experience of using Microsoft Office including Word, Excel, Powerpoint and Outlook.
Our current Mental Health Services division may be transferring the provision of its services to Birmingham and Solihull Mental Health Foundation Trust (BSMHFT). Whilst at present you are applying for a position within Birmingham Women’s and Children’s NHS Foundation should you be successful in gaining a position within Mental Health Services, your employment may in the future be transferred over to BSMHFT. Should any new information become available, you will be kept informed of this throughout your recruitment process.
As a Trust employee you are required to comply with all legislation and guidance relating to safeguarding children and adults with care and support needs, and promoting their health and welfare. You are required to inform the Head of Safeguarding of any safeguarding concerns about your own children or children you live with. This information will be treated in a confidential manner.
Employer certification / accreditation badges
The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Occasionally we receive a large number of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
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