German Speaking - Market Co-ordinator, Rugby
£34,000 per annum + Excellent Company Benefits
(Hybrid option after the probationary period)
Role Overview:
Reporting to the Project Administration Manager, the broad outline of the role will be to provide a high standard of market support to our client account. The role will be 80/20 office-based.
Key Responsibilities:
1. Ensure customer service levels are maintained.
2. Collaborate with the Administration team and other internal stakeholders to facilitate a smooth ordering process, aiming for timely deliveries.
3. Report and resolve any customer issues.
4. Liaise with internal departments to ensure a seamless process from quote through to post-shipment and after-sales care.
5. Carry out administration functions including projects, resupply quotes/orders, warranty, stock queries, and overdue/obsolete/slow-moving stock.
6. Provide weekly visit reports detailing outcomes, opportunities, and challenges.
7. Promote the use of online ordering to customers.
8. Utilise MS Office and CRM to support day-to-day activities.
9. Attend events (conferences and workshops) as the company representative.
10. Provide weekly reports to the Sales Director/Project Administration Manager regarding site/customer visits.
11. Initially cover the DACH market but may expand into other European markets to support growth/workload as required.
Skills Required:
1. Bi-Lingual - Native or Fluent German and excellent spoken and written English.
2. Customer-centric, flexible, able to organise workload, and proactive in project managing high-value orders.
3. Previous administration and customer care skills are essential.
4. This role would suit a driven/results-oriented candidate who is positive and enjoys working within a busy team.
5. Car driver essential.
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