Job Description
Job Title: Customer Service Assistant \n\nLocation: Edinburgh City Centre \n\nContract : Temporary\n\nStart Date:14th April\n\nWorking Pattern: Full-time, Monday to Friday, Rotation Shifts of 8am - 4pm, 9am-5pm, 9.30am-5.30pm and 10am-6pm \n\nPay Rate: £12.92 per hour \n\nOffice based 5 days per week, for initial 6 months, then 3 days a week from home (subject to eligibility and manager sign off). \n\nAbout the Opportunity:\n\nDo you have a curious attitude and a passion for being part of a successful team? If so, we would love to hear from you!
Lloyds Banking Group are recruiting now for Customer Service Assistants to join their Homes Operations Mortgages New Business Team\n\nBased in or contact centre, the nature of this role to provide an enhanced service to our Multi Brand Mortgage Brokers & Mortgage Advisors on a range of mortgage products over the phone. The core purpose of the role is to support our customer journey of 'Help me own a Home'. As part of the team, you will be taking incoming calls from our valued customer base and providing the highest level of service through a breadth of decision-making across multiple brands.\n\nKey Responsibilities: \n\nCase ownership including liaising with a wide range of customers on products, brands, propositions, and systems.
\nActing as first point of contact via phone to a large customer base.\nUsing your judgment to make complex decisions. \nBuilding strong relationships with brokers. \nDeliver a positive customer experience in colleague and customer interactions by phone, email or letter.
\nAccurately calculate affordable lending on complex scenarios. \nSupport affordability requests. \nIdentifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding new value to the end-to-end process.
\n\nAbout our client: \n\nLloyds Banking Group is focused on ensuring inclusivity and building an organisation that reflects modern society and celebrates diversity in all its forms. With great colleagues and a multitude of career opportunities, you'll find a supportive and inclusive environment where you can thrive. \n\nRequirements:\n\nAble to adapt to new challenges \nHighly curious and enjoys exploring beyond the original question to unearth customer insights and identify improvements.
\nAbility to work at pace and can successfully deliver against targets. \nStrong Customer Service skills as well as excellent verbal communication when sharing ideas and proposals for improvements. \n\nBenefits:\n\nLocation close to public transport links \nFree onsite parking \nFlexible benefits to suit your lifestyle, such as discounted shopping, attraction tickets and travel.
\nFirst-class support and training for all colleagues \nOpportunity for growth within the company \nWell-being Support through dedicated Apps and Employee Assistance Programme \nHoliday allowance \nWeekly pay \n\nAt our client's organisation, we are committed to fostering an inclusive and diverse workplace. We celebrate individuals from all backgrounds, cultures, and identities, and welcome applications from under-represented groups. \n\nWe are disability confident and can make reasonable adjustments to our recruitment processes upon request.
\n\nIf you are excited about the opportunity to join our client's team as a Mortgage Consultant and make a difference in the lives of our customers, we want to hear from you. Apply now and take the next step in your career! \n\nPontoon is an employment consultancy.
We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicity, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive.
If you require reasonable adjustments at any stage, please let us know and we will be happy to support you