We are looking for a Finnish, Norwegian, or Swedish speaking Customer Service Advisor to join a multi-award winning company at their Head Office in Watford.
The company offers fantastic benefits, including working from anywhere in the world for 4 weeks a year, 30 days of annual leave PLUS bank holidays, private healthcare, and a generous annual bonus.
As a Customer Service Advisor, you will work with a team to respond to queries from existing customers, diagnose issues, and provide additional support.
Working Hours: Monday - Friday - 07:00 - 15:30
Hybrid working (2 days in the Watford office and 3 days from home).
You MUST have rights to work in the UK - no sponsorships are available for this role.
Main duties include:
* Supporting customers with technical queries
* Managing a shared inbox
* Running daily product reports and sharing them with the senior leadership team
* Organising item collections, returns, and sending out replacements
* Developing product knowledge and sharing it with customers
* Consistently providing an empathetic level of customer service
Candidate requirements:
* Fluent in Swedish, Finnish, or Norwegian and English
* Experience within a customer service role
* Full rights to work in the UK (we cannot provide sponsorship)
* Warm, friendly, calm, and professional telephone manner
* Attention to detail
* Able to commute to Watford
Please note, you must have rights to work in the UK to be shortlisted for the position.
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