About us We’re an award-winning, market-leading 3PL specialising in high-quality order fulfilment and delivery services. ILG customers are premium brands, many in the beauty, fashion and wellbeing sectors. Our mission is to help them succeed. ILG is a people business - we invest in training and development, recognising and rewarding our people’s achievements and creating opportunities for them to progress within our business. So, if you want to further your career, learn from a friendly team and realise your full potential in a fast-growing company, this is the role for you. The role Warehouse Operations are at the heart of what we do. Our customers choose ILG because our attention to detail across services like picking, embroidery and engraving adds something special to their brand. As a Returns Supervisor your role will be to direct and co-ordinate the Returns team including daily tasks and activities. Assign and organise staff to ensure full contract coverage at all times. Ensure efficient and cost effective fulfilment of customer requirements. Proactively look for process improvements with a methodical and consistent approach. Take responsibility and ownership in problem resolution. What we are looking for Previous experience of successfully operating in a supervisory role in a Warehouse operation (desirable) Previous experience of returns with demonstrable attention to detail and accuracy Sufficient experience and knowledge of warehouse operation to effectively manage designated area to provide excellent level of service to the customer Ability to support the Operations Support Manager in the performance management, development, mentoring and coaching of members of designated team Ability to co-ordinate and delegate within a team whilst remaining operationally hands on, with the capability to co-ordinate daily activities Methodical and able to demonstrate the ability to prioritise workload and tasks Possess an understanding of 3EX.Net and Snap warehouse management systems and MS office packages (Excel, Word, Outlook) Understanding of, and ability to apply, warehouse, health, safety and security laws & regulations Ability to react within a complex and growing operational environment Forward thinking with the ability to “think on your feet” Benefits Discretionary company bonus scheme Pension, Life Assurance, Healthshield Cash Plan and Discount Perks 22 days holiday (plus Bank Holidays) increasing to 25 days after 2 complete holiday years, with the option to buy/sell holiday Birthday leave Free on-site parking, with electric car charging at certain locations Range of employee awards Uniform and full PPE provided Regular social events Employee assistance programme to promote mental health wellbeing Cycle to work scheme Enhanced maternity and paternity pay Please be aware we will be considering applications as we receive them and arranging interviews accordingly. Depending on the volume of applications we receive we may close this advert ahead of the advertised closing date. For more information about our company or employee benefits please visit https://www.ilguk.com/about-us/