Customer Service Administrator - Wallingford, Oxfordshire
* £26,000 - £29,000 per year
* 25 days holiday plus bank holidays
Hours:
* 08:30 - 17:00
The role of Customer Service Administrator:
* Deal with customer queries and assist with order management.
* To review and process Customer orders within the guidelines set out by the Company.
* Deal with queries from Customers by phone, faxes, and emails.
* Investigate queries relating to price, supply chain, and quality.
* Liaise with internal departments such as Warehouse and Quality Assurance.
* Arrange the delivery of correct goods when errors have been made.
* Arrange collection of faulty goods.
* Raise debit/credit notes where applicable.
* Log all queries & credits to MHP Portal.
* Assist with returns for the Tool Repair process.
* Assist in the customer order process and act as cover when required.
* Manage and maintain the sample stocks and requests.
* Ad-hoc duties as required.
The ideal Customer Service Administrator:
* Educated to GCSE Level
* Computer literacy with good skills in Microsoft Office
* Able to communicate professionally, both written & verbal
* Able to prioritize and manage own workload.
* Ability to work and communicate confidently with a wide variety of employees and customers
* Be calm and organized.