This range is provided by Digital Waffle. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Direct message the job poster from Digital Waffle
IT & Infrastructure Recruitment Consultant
Location: Dartford
Pay: £25,000.00- £30,000.00 per year
Overview
We are seeking a dedicated, 1st Line Support Engineer to join our dynamic IT support team. In this role, you will be the first point of contact for users experiencing technical issues, providing exceptional customer service while troubleshooting and resolving a variety of IT-related problems.
Responsibilities
* Provide technical support to end-users via phone, email, or in person.
* Troubleshoot and resolve issues related to Windows operating systems and other software applications.
* Assist users with hardware problems, including desktops, laptops, and peripherals.
* Manage incidents using ticketing systems.
* Maintain accurate records of user interactions and technical issues in the support database.
* Collaborate with other IT teams to escalate complex issues as necessary.
* Ensure all support requests are handled promptly and efficiently while maintaining a high standard of customer service.
* Communicate effectively with users to understand their needs and provide clear instructions for resolution.
Requirements
* Proven experience in a technical support role or similar position.
* Strong knowledge of computer hardware and operating systems, particularly Windows.
* Familiarity with ticketing systems.
* Excellent customer service skills with the ability to communicate clearly and effectively.
* A proactive attitude towards learning new technologies and improving processes.
* Relevant certifications in IT support or related fields are a plus but not essential.
If you are passionate about technology and enjoy helping others resolve their IT challenges, we encourage you to apply for this exciting opportunity as a 1st/2nd Line Support Engineer.
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
IT System Training and Support, IT System Operations and Maintenance, and IT Services and IT Consulting
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