Are you an IT Service Desk Analyst or IT Support professional looking for your next career opportunity? Are you keen to work for a Microsoft Gold partner, providing first-class IT services to the education industry? You will be providing 1st and 2nd Line IT Support from a service desk, as well as managing key accounts, being the bridge between the schools and the business. This is a fantastic opportunity for someone who is currently working in a 1st Line IT Support or service desk role who is keen to move into a more 2nd line focused position.
Role: IT Service Desk Analyst aka 2nd Line Support
Location: Princes Risborough, Buckinghamshire
Working hours: Mon-Fri 8:30am-5pm
What you will bring to the role:
* Previous experience in an IT Support, preferably to 2nd Line Support role.
* Experience of working within a school, academy or college would be very highly desired and advantageous.
* Previous experience in an MSP environment would be great but is not a necessity.
* Experience installing, maintaining and fixing IT equipment, such as Servers, Software, Networks, Hardware and telephony.
* Experience supporting Office 365 is a must.
* Excellent customer service skills with a passion for providing a customer-facing first-class service.
Interested? Please send your CV for a swift response.
Why should I apply for this role?
Here you'll join a fantastic, growing technology company within the education sector. You'll have access to a fantastic benefits package, career progression opportunities and a friendly working culture.
Benefits include:
* Pension scheme
* Eye care voucher scheme
* Cycle Scheme
* Mental Health First Aid
* Employee Assistance Programme
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