Summary
You will be involved in providing support in multiple capacities for the sales department. You will be working as an integral part of a team, in which you will have responsibility for some of the key elements of the organisation’s overall sales and marketing plans and campaigns. Answering the sales lines, diverting to correct person/department.
Wage
£12,480 a year
Training course
Business administrator (level 3)
Hours
Monday to Friday 9:00am - 5:00pm. Lunch between 1.00pm and 2.00pm.
37 hours 30 minutes a week
Possible start date
Monday 3 March
Duration
1 year 6 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties:
* Monitoring sales enquiries, responding to customers, dealing with any orders
* Answering the sales lines, diverting to correct person/department
* Making follow up outbound calls over time to new and existing customers to help with any queries
* Creating quotations on word documents and sending them to customers
* To use Sage CRM effectively throughout the day
* Assist sales staff with general admin, updating contact details, inputting companies on the system, run reports using CRM
* Assist sales reps in Live Chats with customer enquiries Sending samples out to clients on behalf of sales staff
* Research into potential clients, getting relevant information
* Creating/using spreadsheets
Where you’ll work
Highbank Court
3 Highbankside
Stockport
SK1 1HG
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
MACCLESFIELD COLLEGE
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
* Level 3 Business Administrator Apprenticeship qualification
* Functional Skills in maths and English (if required)
* Training schedule has yet to be agreed. Details will be made available at a later date
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade 4/C+)
* Maths (grade 4/C+)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* Attention to detail
* Organisation skills
* Knowledge of MS Office
* Telephone skills
* Passionate demeanour
* Determination to succeed
* Hardworking
* Confident
* Good telephone manner
* Good English Literature
* Good time keeper
Other requirements
Must be able to commute easily to Stockport. The site is a ten minute walk from St Christopher House on the A6 slightly south of central Stockport. This apprenticeship is exclusive to Macclesfield College.