To provide a comprehensive booking office service at a range of Gloucestershire Community Dental Clinics across the county of Gloucestershire Deal with telephone and face to face enquiries from all staff groups, patients, relatives, carers, providing information, directing and prioritising queries as appropriate to ensure efficiency and effectiveness of service delivery Daily contact with patients, relatives, carers, translators, providing advice, information and guidance where necessary over the telephone. To be responsible for entering all personal details of patients onto the dental software accurately To assist with non-clinical triaging of all referrals received, monitor all current waiting lists. To coordinate the monitoring and data collection for all referrals. Keeping all dental staff up to date with waiting list information and when next available appointments for each clinician. Keeping clinicians recalls up to date on a monthly basis and dealing with Was Not Brought (WNB) and Failed to Attend (FTA) and reporting of any safeguarding issues to the Lead Clinicians. To ensure all patient records are stored and archived in accordance with Trust policies and procedures To act as an initial point of contact for all external enquiries from members of the public, health professionals and representatives from a range of organisations, and respond appropriately. To communicate constantly changing situations to relevant parties in a clear and concise manner, via the telephone and face to face. To ensure all relevant administrative information is up to date and available for reference To undertake such other duties related to the work of the service as may be assigned that are consistent with the nature of the job and its level of responsibility