Communication & Relationships Skills There is a requirement to exchange verbal and written information with patients, staff and carers, requiring tact and diplomacy. The post holder will be expected to deal with queries from anxious patients and carers. Responsibility for handling telephone and other communications with sensitivity and confidentiality using personal judgement to assess each situation and to deal with accordingly. To deliver a high standard of communication to build and maintain good working relationships. To deliver a high standard of typing. Appointment & Administration Responsibilities Responsibility of the scheduling of appointments and theatre lists for cancer, urgent and routine patients, in line with NHS wait times. To work closely with Clinical, management and administration teams to ensure the best possible care and experience is delivered to our patients. To support the overall administration duties required for an efficient and effective service.