Contact Daniel Bradley | | Vehicle Service Advisor - Newry - Permanent Are you ready to join an award-winning, family-run business on a permanent basis? About the role:
* Location: Newry
* Work Hours: 47 hours per week (Rota-based)
* Shifts: Monday to Thursday: 8:00 am - 9:00 pm / Friday: 8:00 am - 6:00 pm / Saturday: 8:00 am - 2:00 pm
Employee Benefits:
* Competitive salary (dependent on experience)
* Permanent role
* Generous holiday entitlement
* Cycle to Work scheme
* Pension scheme with excellent employer contributions
* Healthcare benefits
* Retail discount scheme
* Free on-site parking
* Continuous training and development opportunities
As a Service Advisor, you’ll be the first point of contact for customers, ensuring exceptional service while managing their vehicle needs. Day to day duties will include:
* Greeting customers courteously and interpreting their requirements.
* Generating, updating, and managing service schedules and reminders.
* Managing vehicle and customer databases.
* Booking PSV appointments and coordinating job cards in the workshop.
* Monitoring the progress of vehicles and processing job cards.
* Assisting with invoicing and making outbound sales and customer care calls.
* Managing key customer relationships and selling maintenance contracts.
* Liaising with the Workshop Foreman for efficient job planning.
* Providing customers with quotations for additional work and gaining approval.
* Following up with customers upon job completion and explaining the work carried out.
* Ensuring customer satisfaction
* Performing general administrative tasks such as running reports, filing, and record management.
What You’ll Need:
* Relevant parts experience in the motor factors or commercial vehicle industry.
* Strong IT skills and experience with stock control systems.
* Excellent communication skills at all levels, both internally and externally.
* A full, clean driving licence.
Call Daniel at, email or apply online to explore other opportunities that may suit you.
Riada is an equal opportunities employer.