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Hiring Manager: Randy McCabe
Talent Acquisition Advisor: Raj Hindocha
Job Code Level: STM1
Job Description:
Responsible for managing a team of sales professionals and generating a culture that promotes teamwork and aggressive inside selling activities, building customer relationships, developing new business opportunities, and increasing market share. Works strategically with customers and our channel partners within a defined product group and territory. Manages the performance of individual contributors and the overall team and grows and develops talent within the organization through continuous learning.
Responsibilities:
* Manage an area, customers, and a team of company employees with well-defined daily work activities and priorities, people recruitment and development, cost management, and direction-setting within the area of responsibility.
* Coach and mentor employee direct reports. May coach and mentor non-direct reports as needed. Manage FPR process for company employees. Manages team and individual performance.
* Advise management and peers on matters of importance to the area(s) of responsibility. Propose/influence direction-setting.
* Assign responsibilities, provide direction, leadership, and coaching, and remove barriers as needed to enable direct reports to execute their roles and achieve objectives and goals.
* Create a culture that encourages a working environment that is conducive to individual growth, high performance, and is challenging and rewarding. Achieve diversity and other HR goals.
* Establish and manage relationships with appropriate customer management, with the objective of maintaining and building the business.
Education and Experience Required:
* Bachelor's degree in Computer Science, Engineering, Business or related field or equivalent work experience.
* May hold Master's or advanced degree in related field. Typically 8+ years of relevant experience.
Knowledge and Skills:
* High Character Individual (Does the Right Thing, Positive, Serves Others)
* Strong Sales Acumen
* Listens and Coaches Sellers
* Models Behaviors
* Workforce management and development
* Personal Leadership and encouragement of others to lead
* Influencing Others
* Personal empathy
* Escalation management, customer relationship-building
* Knowledge of Corporate capabilities and outsourcing industry norms
* Business Analysis and Planning
* General Financial Management/Cost Management
* General Project Management
* In-depth understanding of technology in direct responsibility
* General understanding of related technologies
* Knowledge of industry and market trends
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