Specific duties and responsibilities include: - Work in a person-centred way with customers and promote their wellbeing, choices, dignity and independence. This will be achieved through the key-worker system. - Planning activities for and with customers, taking into account differing needs, wishes and preferences. - Creation of menus taking into account medical conditions, wishes, preferences, diets, etc - Support customers either living in their own home, or whilst visiting the settings. - Where appropriate, support customers to understand and maintain their tenancies, or licence agreements. - Support customers moving into or out of the property; to be involved in the planning, preparation and execution of the move, or stay at short break services. - Encourage and support customers in their personal, social (including religious), and leisure and work activities. CA05-1578 Support Worker Day and Respite services November 2020 Page 5 of 9 - Support customers maintain and develop relationships. - When required undertake sleeping-in duties or waking night duties on the premises. - Act as a link person between the customer and work, college or leisure establishments and advising those establishments as necessary on the requirements or needs of the customer. - Provide emotional and practical support for customers with everyday issues or when customers are faced with more difficult decisions or experiences. - Assist/support customers with all aspects of their financial and home management so that financial commitments (paying bills, shopping, benefit claims, etc) are met. - Assist customers with household tasks. - Where required, assist customers in administering their own medicine, or administer medication to customers if this is required. - Seek advice and guidance from Senior support workers and the Team Leader. - Only in exceptional circumstances will the postholder will be responsible for running shifts and should normally have access to more senior staff members whilst on shift. - Focus on the individual, their strengths, choices, assets and goals through person centred planning