Grimsby, United Kingdom | Posted on 10/01/2025
This is a fabulous opportunity to join a family-run business in the AM top 50 and represent one of our fantastic manufacturer partners. We are looking for ambitious and driven individuals who are passionate about providing world-class customer service.
About Us
Our recruitment philosophy is that we recruit for attitude and train for skills, which means that although we’re often looking for specific technical skills, if you like working with customers and you are attracted by our Family Values of Fit, Fun, Family, and Fearless, you’ll fit in well here. We’d like to hear from you even if you have no experience in the automotive industry.
We offer manufacturer training for product knowledge to give you the technical skills you need, and we work with our own world-class sales trainer who will give you everything you need to be a “top one percenter.”
We’ll expect you to work hard, but in return, we’ll offer you an industry-leading package, flexible working hours, and a real opportunity to progress: we prefer to promote from within, and you will see this in every one of our sites. You must possess an outrageous ambition to want to be the best, and you won’t let anyone stop you.
About You
We are recruiting for an experienced customer-focused Service Manager with a strong technical understanding, as well as current or very recent experience at Management level within the retail motor industry.
This is an exciting challenge for an experienced Service Manager with excellent people management and communication skills. Your main focus will be to lead a quality team in a very busy department for excellent results.
As the Service Manager, you must organize the service activities to ensure the department’s efficient and profitable operation. You will also be responsible for managing a team including Service Technicians, Apprentices, Workshop Controller, Service Advisors, and Valetor/Drivers.
You will also be responsible for the following:
* Dealing with any customer issues and complaints.
* Ongoing monitoring and working to monthly, quarterly, and annual targets, in order to maximize profitability.
* Maximizing commercial opportunities, monitoring customer needs to maintain high levels of customer service.
* Effectively marketing and selling service plans and warranties.
* Demonstrating a good level of people management and holding monthly reviews with all of your team.
What we offer:
* Uncapped earning potential
* Company demonstrator vehicle
* 30 days holiday (Including Bank Holidays), increasing with length of service
* Pension Scheme
* £25 contribution to eye tests
* Cycle to work scheme.
* Long Service Awards
We are an equal opportunity employer. We are committed to creating an inclusive environment for all employees and do not discriminate on the basis of race, ethnicity, gender, age, national origin, religion, disability, or other characteristics.
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