At Modine, we are Engineering a Cleaner, Healthier World™. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. Our Airedale by Modine brand is a world leader in the design and manufacture of innovative thermal management solutions for data centres, clean rooms, hospitals, universities, and other mission-critical environments. Trusted as The Critical Cooling Specialists, Airedale by Modine has decades of experience providing efficient, flexible end-to-end cooling solutions that work smarter, not harder, to deliver more cooling for less power. With manufacturing facilities in Canada, Spain, the UK, and the U.S., we’re scaling up across the world to support an ever-growing demand for our solutions. That’s where you come in…. Supplier technology plays an important part of new designs so it is anticipated that supplier and purchasing communication will be frequent. Preferred suppliers will be used wherever possible in a manner that ensures high quality products are available using most efficient manufacturing processes. Comparisons with competitor’s products will be expected as projects require. The Opportunity We are seeking a highly skilled and motivated Service Delivery Manager to oversee the delivery of data centre cooling equipment services in the Heathrow area. The ideal candidate will be responsible for ensuring the efficient and effective delivery of cooling solutions, maintaining high standards of customer satisfaction, and managing client relationships. Key Responsibilities: Oversee the delivery of cooling equipment services to data centres, ensuring compliance with service level agreements (SLAs) and operational level agreements (OLAs). Monitor and manage service performance, implementing improvement activities as necessary. Take ownership of critical incidents, coordinating with resolution teams and communicating effectively with stakeholders. Develop and maintain strong relationships with clients, understanding their needs and addressing service-related concerns. Conduct regular service reviews and present performance reports to clients and internal stakeholders. Provide occasional high level out of hours support to communicate progress of any critical call outs or works. Lead and manage service delivery teams, ensuring they are adequately trained and resourced. Foster a collaborative and high-performance team environment. Implement continuous improvement initiatives to enhance service delivery and operational efficiency. Stay updated with industry trends and best practices in data centre cooling solutions. Manage budgets related to service delivery, ensuring cost-effective operations. Prepare financial reports and forecasts for senior management. Education and Experience: Degree in Engineering, Information Technology, Business Administration, or equivalent (preferred but not mandatory). Relevant technical experience or qualifications in data centre cooling equipment or HVAC systems. Proven experience in service delivery management, preferably in the data centre or HVAC industry. Strong understanding of data centre cooling equipment and technologies. Excellent leadership and team management skills. Strong problem-solving and decision-making abilities. Exceptional communication and interpersonal skills. Ability to manage multiple priorities and work under pressure. What we can offer Competitive Salary & Benefits. Inhouse training school. Life assurance. 25 days holiday 8 Bank Holiday days. Holiday Purchase scheme. Employee Assistance Programme. Airedale Rewards scheme – discounts on shopping/restaurants/cinema etc