Shape scalable systems and architect the future of pet food innovation at Tails.com. Ready to lead the way? Changing the world of pet food for good We’re Tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique Tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff. We’ve got bold plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing. Together, we’ll change the world of pet food for good. Architect Scalable Solutions and Shape the Future at Tails.com As a Software Architect, you’ll become a key part of a forward-thinking team, crafting innovative, scalable solutions that power tailored experiences for dogs and their owners. Partnering closely with Engineering and Product teams, you’ll bring technical leadership and architectural vision to deliver impactful systems aligned with customer needs. Your role will focus on designing and evolving a robust architecture, ensuring scalability, security, and alignment with our mission to revolutionise pet food. Together, we’ll drive technical excellence, inspire innovation, and shape a future where technology transforms the world of pet care for good. Build our brand We’re building an international brand fast. We set ambitious goals. We challenge and support each other in equal measure. At the pace we’re moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong. Sound like a team you want to join? Here’s how you’ll make a difference: The role We are looking for an experienced Technical Architect with a strong background in D2C retail and/or manufacturing scale-up environments to lead the design and implementation of a scalable, resilient, and secure architecture. This role will involve high-level collaboration with engineering teams and broad collaboration across the manufacturing, delivery and supply-chain based and senior stakeholders to define and deliver on key architectural goals while ensuring best practices in development and delivery processes. This role requires a balance of deep technical expertise, a broad knowledge of manufacturing and supply-chain management and the ability to coach and mentor teams. You will play a key role in guiding our engineering teams through this transformation, helping them adopt best practices while influencing senior management on the importance of a scalable, service-oriented approach. You will be responsible for: Lead the architectural design of scalable and secure systems, ensuring they align with the company’s growth objectives. Provide architectural guidance to engineering squads, ensuring a clean, simple, and future-proof design. Mentor and coach engineering teams on technical best practices, encouraging innovation and scalability. Collaborate with senior leadership to communicate the benefits and value of architectural changes, fostering alignment and buy-in. Drive a security-first mindset, ensuring that all systems adhere to best practices for security and compliance. Champion Agile methodologies, contributing to a culture of continuous improvement and technical excellence. Balance the management of technical debt with the need for rapid development, helping teams make strategic decisions that support long-term scalability. What experience you will bring: Proven experience as a Technical Architect, Solution Architect, or in a similar role, with a track record of success in fast-paced, growing companies. Hands-on experience working within scale-up environments, with a strong understanding of the challenges and opportunities that come with rapid growth. Strong background in modern software architecture and distributed systems, with expertise in designing scalable, cloud-native solutions. Deep knowledge of security principles and best practices, particularly within scalable systems. A solid understanding of Agile methodologies, with experience leading and mentoring teams in Agile environments. Excellent communication and influencing skills, with the ability to engage and align both technical and non-technical stakeholders. Previous experience as an Engineering Manager or a leadership role within technical teams is highly desirable. A background or strong understanding in geographically dispersed system integration, including IoT is desirable What's in it for you? Flexible core hours, giving you true work life balance Hybrid role to ensure this role works for you 25 days of holiday (excluding bank holidays) 9/10 day working week to enhance your well-being without a reduction in pay and leave allowance Optional 5 days unpaid leave and 1 paid volunteer day each year When you need a change of scenery, you can work from abroad 2 weeks every 6 months Flexible paid care leave to support immediate dependants, people close to you and pets In house L&D team, with access to year-round courses to help drive your development 50% discount on all Tails.com Discounted gym membership What’s next? If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic. Here’s a taster of how our recruitment process works: Once you have applied your CV will be reviewed by the Hiring Manager. If selected, you will then have a call with our Head of Engineering to understand more about your skills and experience (1 hour). If successful, the next stage will be a video call with senior stakeholders in Engineering (40 minutes). The final stage is a video call with our Technical Director (30 minutes). Our Commitment We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at Tails.com. During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.