Montcalm Royal London House
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a historic brewery, reimagined as a vibrant
modern hotel: Montcalm Brewery. A property with a bold new perspective at
Montcalm East, part of Marriott’s Autograph Collection. And a duo of mindful
hotels which set a slower pace: Inhabit, Southwick Street and Inhabit, Queen’s
Gardens, both part of Design Hotels.
A coveted retreat in the heart of the city Montcalm Royal
London House revitalizes a mid-century gem near Liverpool Street. Combining
classic charm with modern flair, its tech-equipped rooms overlook Finsbury
Square. A serene urban spa and rooftop eatery boasting skyline vistas add to
its allure.
Overview
Montcalm Royal London House is looking for a skilled and ambitious Night Receptionist to
join our team. You will play a pivotal role by ensuring the highest levels of
customer service are consistently being delivered to our guests.
Help to shape
the Montcalm Collection’s next chapter and showcase your skills. Become a
trusted ambassador for one of our hotels and take advantage of the opportunity
to move between properties, achieving the service and product delivery
standards for the department with a high degree of customer care and service.
Key Responsibilities
·
Greet all guests with a warm and welcoming
demeanour upon arrival, ensuring a seamless and efficient process.
·
Efficiently handle the check-in and
check-out process, ensuring accuracy in guest billing.
·
Assist guests with luggage, valet
parking, and provide a brief orientation of hotel facilities.
·
Provide personalized service to VIPs and
repeat guests, anticipating their needs and preferences.
·
Address guest inquiries, requests and
concerns promptly, with a focus on exceeding guest expectations.
·
Offer personalized recommendations for
local dining, attractions, and services, tailored to guest preferences.
·
Coordinate special requests and amenities
for the guest, including room upgrades, special occasions, VIP services,
dining, transportation.
·
Handle guest complaints and issues
efficiently, ensuring timely resolution and guest satisfaction.
·
Conduct regular guest interactions to
gather feedback and enhance their stay experience.
·
Maintain clear and effective
communication with other hotel departments (housekeeping, concierge, room
service) to ensure guest needs are met.
·
Answer and manage incoming calls, emails,
and reservations, ensuring all communication is handled professionally and
efficiently.
·
Manage the front desk area, ensuring it
remains clean, organized, and fully stocked with necessary supplies.
·
Accurately process payments and ensure
the security of guest information.
·
Update guest records and maintain the confidentiality
of all guest information.
·
Monitor the security of the hotel during
the night shift, ensure all entry points are secure.
·
Respond to emergency situations calmly
and efficiently, following hotel protocols to ensure the safety of guests and
staff.
·
Assist Night Manager with property walks
to ensure safety and cleanliness standards are maintained.
·
Balance daily financial transactions and
complete the night audit report.
·
Prepare and distribute daily reports to
the relevant departments.
This job description is
designed to outline primary duties and conditions related to the Receptionist
position at a luxury hotel. It is not an exhaustive list and additional tasks
and responsibilities may be required as directed by hotel management.
Key Attributes
·
High attention to detail and commitment to a
luxury quality service,
·
A friendly and approachable attitude with a
genuine passion for hospitality.
·
Impeccable grooming and presentation standards,
·
Ability to work under pressure and handle challenging
situations with grace.
·
Flexibility to adapt to changing guest needs and
preferences.
·
Problem-solving skills with a focus on guest
satisfaction.
·
Strong organisational skills and
multitasking abilities.
·
Exceptional customer service skills with
a passion for delivering a luxury guest experience.
·
Excellent communication, problem-solving,
and organizational skills.
·
High level of professionalism, discretion
and integrity.
·
Fluency in multiple languages is a plus.
Working Conditions
·
Must be available to work overnight shifts,
including weekends and holidays.
·
Physical demands such as being on the feet for
long periods of time and manual handling.
Essential Qualifications
·
High school diploma or equivalent
required, a degree in hospitality or a related field is preferred.
·
Previous experience in a luxury hotel or
similar environment is preferred.
·
Experience with hotel management software
(PMS) is an advantage.
Benefits
·
Competitive
salary.
·
A
supportive, empowering team environment.
·
Benefits
platform with various discounts.
·
28 holidays
including eight bank holidays, with more holidays after two-year service.
·
Cash-back
health benefits, including optical, dental, chiropractor and physio services.
·
Discounted
gym membership.
·
Access to Wellbeing
platform and sessions, including EAP.
·
Awards and
Recognition Programme.
·
Annual
parties.
·
Regular and
ongoing training and development, including leadership workshops.
Eligibility
Candidates must be authorised to live and work in
the UK. Currently, visa sponsorship is not available for this role.
Equal
Opportunity Employer
At Montcalm Collection, diversity and inclusion
aren't just buzzwords. We genuinely value the unique perspectives everyone
brings, regardless of gender, ethnicity, age, disability, or background. Our
culture thrives on mutual respect, and we provide a workplace free from
discrimination and prejudice.
Should this role resonate with your aspirations,
please apply. If not shortlisted, we encourage you to explore other
opportunities with us, either now or in the future.
Note: If you do not hear from us within 14
days, kindly consider your application as not shortlisted for this role.