Ocean Freight Agent My client is a leading logistics company based in Belfast. Due to continued growth, they are currently seeking an Ocean Freight Agent to join their team. This is a Full-Time, permanent position. Working hours: 37.5 hours per week. With a salary of £20,000 - £30,000 per annum. (dependant on experience) Job Role: Reporting to the Branch Manager, you will be responsible for ensuring a consistently excellent delivery of the Ocean forwarding services including the core operations and full-service management for customers. Essential Criteria: Proven Ocean Freight experience with a good knowledge of Customer Service & processes and systems. A-Level education or broad GCSE level education. A proven ability to identify and meet customer service needs. Ability to lead and motivate a team to achieve KPI's. IT proficient. Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels. Ability to manage and prioritise your own workload while working under pressure and adhering to deadlines. Ability to work on your own initiative as well as part of a team. Main Duties and Responsibilities: Delivering excellent customer service through the company's 10 Customer Commitments. Support, drive and commit to the Company's overall Strategy. Manage end-to-end process for OFR Exports/Imports and designated customers. Communicating with customers to meet their requirements. Administration and management of own operational data, included financial review. Support and monitor objectives set by Station Manager in terms of profitability maximisation, volume growth and service quality. Create, develop and maintain good relationships with customers and service providers. Support Sales in interaction with key customers. Supports implementation of OFR strategy. Fully ensures compliance with varying countries requirements. Skills: Ocean Freight Agent Freight Agent Export Belfast