Receptionist - Brackley, Northamptonshire
Job Type: Part Time - 16 hours per week
Hours:
* Wednesday 4-9.30pm
* Friday 3-9.30pm
* Saturday 12-4pm
JOB DESCRIPTION
The Receptionist has a varied and interesting role. The activities in a Leisure Centre are wide ranging and the involvement with people is continuous. This allows for an exciting day, using your skills on a diverse range of jobs.
Primary objectives for the Receptionist will be:
* To ensure that all the people who enter the Leisure Centre receive a friendly, polite and efficient service.
* To create a favourable first impression of the Leisure Centre.
* To have a good range of knowledge regarding the Leisure Centre
The Receptionist will focus day to day on the following tasks:
* To work individually or as part of a team to ensure that customers needs are understood and met.
* To ensure a warm friendly and professional service with high standard of customer care at all times in order to generate customer loyalty.
* To assist the customers with their booking requirements and receive payments for use of the centre's facilities.
* To answer telephone calls efficiently and effectively within the company standards.
* To have a good understanding of the Parkwood social media platforms, including website and app so you can assist customers with any issues.
* To be able control customers entering the Leisure Centre, issuing receipts where required.
* To be aware of all relevant Health and Safety policies/procedures for the Leisure Centre, to constantly enforce them with the public where necessary and to raise any concerns to management.
* To follow the financial procedures with regards to cash handling and reconciliation of monies.
* To operate the communication systems at the Leisure Centre, such as public address system & telephones.
* To communicate messages effectively to the rest of the leisure centre team.
* To follow the procedures for new gym memberships and swimming lesson courses.
* To operate a computerised front of house system which includes different booking systems and process payments for point of sale products.
* To promote and control items for resale and hire.
* To deal with customer complaints or comments as per the company procedures.
* To keep reception clean, tidy and a pleasant environment in which to work.
* To undertake any other duties as may be required to assist in the running of the Centre.
THE CANDIDATE
Qualifications
* Should hold GCSE Maths and English Grade C or above, or a similar qualification.
Among the personal characteristics sought the applicant:
* Will have excellent interpersonal skills and a friendly disposition.
* Will be able to operate tills and be competent in a variety of computer programmes.
* Strong interpersonal and customer facing skills.
* Will be able to maintain a high level of confidentiality.
* Will be able to demonstrate good organisational skills.
* Will be able to communicate effectively with customers, clients and staff.
* Will be able to demonstrate clear identification with all customer requirements