We are recruiting for a temporary Lettings Officer for a local authority based in Stevenage.
This role is start immediately and will run until the end of May 2025.
This position is office based and will be full-time working 37 hours a week: Monday to Friday.
The main purpose of this position is to ensure that the vacant properties are let in accordance and within agreed processes. To assist customers with housing needs and ongoing advice and direct to other colleagues or organisations with help with housing support.
Key tasks & responsibilities:
To manage the advertising and allocation process of properties.
To be responsible for the banding of housing register applications
To verify applicants eligibility for housing, which could include investigations around fraud, child residency and home ownership.
Identify suitable adapted properties for people needing ads or adaptations in their present home.
To arrange multiple viewings of properties
To interview applicants in their homes or elsewhere to assess housing needs and make appropriate referrals around suspected neglect or environment health.
To undertake suitable assessments on properties.
To maintain a current knowledge of alternative housing
Manage an ongoing caseload of meeting the needs of clients, especially the vulnerable with more complex needs.
To maintain appropriate and accurate records to ensure every case has a clear audit trial.
To investigate and resolve complaints and appeals.
Assist...