We are looking for a friendly, enthusiastic, and compassionate receptionist/administrator to work in a friendly rural GP Practice.
We are looking for someone for 3 or 4 mornings a week between 07:45am-13:30pm with some flexibility to help cover holidays/sickness when needed.
Main duties of the job
The main duties are:
1. Answering the telephones
2. Dealing with patients/other medical professionals on the phone/via email/face to face
3. Assisting the GPs in admin work
4. Several other ADHOC tasks
About us
We are a friendly, rural practice with 6500 patients.
We have 4 partners, 3 salaried GPs, nurses, HCA's, a dispensary and admin team.
We strive to look after our patients but also our staff and their welfare.
Job responsibilities
JOB DESCRIPTION
Job Title: Medical Receptionist/Administrator
Accountable to: Practice Manager
Supervised by: Assistant Practice Manager/Reception Supervisor
The Practice Philosophy is:
* Comprehensive patient-centred care
* Welcoming environment for patients
* Well motivated, caring and efficient team
AIMS OF THE POST:
To provide a responsive and friendly service to patients, whilst maintaining a professional manner at all times. To work as an effective member of the patient services team and wider practice team, helping the Partners and staff to provide the highest possible quality of care to patients. To be polite and willing to help at all times.
Good communications are extremely important within the practice, with patients and with outside agencies and the post-holder will be expected to help ensure that everyone who comes into contact with it holds the practice in high regard. Absolute discretion is required in protecting patient confidentiality.
Major duties and responsibilities of the post:
Main Duties
Medical Receptionist Role
1. To deal with patients in a courteous and efficient manner
2. To ensure that the required patient information is recorded on computer accurately and promptly.
3. To answer patient queries, using assistance of colleagues where necessary.
4. To book appointments in EMIS web system ensuring accurate patient information
5. To ensure that patients with appointments who need urgent consultations are dealt with appropriately.
6. Monitor the waiting room to ensure smooth flow of patients into consulting rooms.
7. To explain the registration process to new and temporary residents.
Communication
1. To receive and make telephone calls as required, with patients, colleagues and outside agencies.
2. To take messages on EMIS web systems, following set protocols.
3. To ensure written communications are sent following set protocols
4. To liaise with other members of the practice team and support their requests.
Quality
1. To take part in practice meetings and ongoing professional development as necessary.
2. To abide by the Practice protocols and guidelines for the Practice.
3. To comply with systems for health, safety and security in order to protect patients staff, visitors, premises.
4. To ensure that all work is maintained to a high standard.
5. To keep adequate and appropriate records to ensure an effective audit trail.
Other
The list of duties is not exhaustive, and the post-holder may be required to carry out other duties as necessary. The role of the Medical Receptionist/Administrator is likely to change from time to time to reflect changes in the needs of the Practice or developments in the Care Quality Commission and wider NHS.
Person Specification
Must have:
* Enjoys working with the public
* Friendly and approachable, with good telephone skills
* Team person
* Able to multitask and prioritise
* Able to work desired times and flexible enough to work extra occasionally
* Previous experience in a similar role
* Good standard of general education
Qualifications
* N/A
* N/A
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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