The Role
Car Park Manager – Portsmouth Gunwharf Quays - Full Time - £36,000 Per annum
Do you have previous Management Experience?
Are you Customer Focused?
Are you someone who can Manage and Motivate a Team?
If YES, then this may be the next exciting career opportunity for you!
APCOA is looking for a Car Park Manager to join our friendly team based at Gunwharf Quays in Portsmouth. Car Park Managers are a vital part of the management team and contribute considerably to the operational success of all our car parks. We are looking for someone with previous management experience to come and join our team!
What you’ll do:
* Lead in ensuring the smooth delivery of the contract with operational responsibility for day to day running of the car park.
* Management and planning of resources, ensuring effective deployment of staff throughout the contract to meet operational requirements.
* Be the first touch point for guests, regularly reviewing the guest journey to ensure an easy and smooth parking experience.
* Oversee best in class delivery of guest service, exceeding guest expectations, and testing and trialing new services to constantly improve.
* Resolve all operational problems within the scope of the contract and prepare responses within established timeframes to service complaints and contractual issues.
* Develop beneficial relationships with the client, ensure overall client satisfaction, and attend client meetings where necessary.
* Work as part of the Elevate service partner management team, supporting the delivery of the overall Gunwharf Quays strategy.
* Develop, coach, and monitor the team in relation to the parking service, cost control, supervisory skills, health and safety, and environmental issues.
* Monitor and manage staff absence and lateness.
* Ensure quality standards are maintained, including adherence to health and safety standards throughout the contract.
* Complete daily, weekly, and monthly reports in line with client and APCOA’s reporting requirements.
* Work with the Contract Manager to develop succession plans.
* Develop and amend car park tariffs and recommend tariff changes to clients and APCOA.
* Identify and assist in the development of new business and growth within the contract.
What You’ll Bring:
* The ability to manage and motivate a team.
* Previous experience within a people management and client-facing role.
* Good leadership skills and ability to work well in a team.
* Good communication skills both verbally and in written form.
* Ability to present to management level.
Why choose Us?
* Annual Salary: £36,000
* 25 days holiday plus Bank Holidays
* Training and Development
* Pension
* Employee discount Scheme
Do you think you could be the right person for this role? Is this the next opportunity you are looking for?
If you have a passion for excellence, a knack for managing teams, and a drive to elevate customer experiences, this is your ticket to an exciting journey and we want to hear from you, so APPLY NOW!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality, or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
#J-18808-Ljbffr