Head Concierge - Luxury Residential Development, Fulham
📍 Location: Fulham, London
💼 Salary: £34,000 - £39,500 + Benefits
⏳ Hours: Full-time, 40 hours per week (Monday - Friday with flexibility)
Are you a customer-focused leader with experience in luxury residential or hospitality services? We are recruiting for a Head Concierge on behalf of our client for a prestigious high-end residential development in Fulham. This is a fantastic opportunity to take ownership of front-of-house operations in a premium living space, ensuring residents receive an exceptional service experience.
About the Role
As the Head Concierge, you will be responsible for overseeing a dedicated front-of-house team, ensuring the smooth operation of concierge and amenity services. You will act as the face of the development, providing a warm and professional welcome to residents and guests while managing daily operations, resident requests, and service coordination.
Key Responsibilities
✅ Deliver an outstanding resident and guest experience, ensuring every interaction is welcoming and professional.
✅ Lead, train, and support the concierge team, setting and maintaining high service standards.
✅ Oversee the parcel management process, ensuring deliveries are efficiently logged and notified.
✅ Assist with the setup, coordination, and maintenance of resident amenity spaces.
✅ Implement and maintain a resident database, offering recommendations on local attractions, dining, and leisure.
✅ Conduct routine inspections, identifying and reporting maintenance or safety concerns.
✅ Support and coordinate resident events and seasonal activities.
✅ Ensure compliance with building safety protocols, including fire evacuation procedures.
What We're Looking For
🔹 Experience: Previous experience as a Head Concierge, Duty Manager, or Front-of-House Lead in a luxury residential, hospitality, or high-end service environment.
🔹 Leadership: Proven ability to manage and develop a team of 5+ staff.
🔹 Customer Excellence: A passion for providing exceptional resident services with a personal touch.
🔹 Communication: Strong verbal and written skills, with a professional and approachable manner.
🔹 Problem-Solving: Ability to work under pressure, use initiative, and handle challenges effectively.
🔹 Attention to Detail: A proactive approach to maintaining the highest service and safety standards.
Why Join?
🌟 Be part of a prestigious new development in a sought-after London location.
🌟 Lead a dynamic front-of-house team, creating an exceptional resident experience.
🌟 Enjoy a collaborative work environment with opportunities for growth and development.
We work as one - The key to growth is in our differences, not similarities. Alongside our partners, building a diverse, inclusive, and equal environment is at our core: everyone is made to feel welcome and encouraged to be their authentic self. Respect is not an opt-in, it's the only way forward.
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