Hours: Full Time - 40 hours - Monday to Friday
Creating and maintaining great places to live and work delivered by excellent people who care…
Purpose of Role
Maintenance Supervisor
Location: Denton, UK
Employment Type: Full-Time, Permanent
Working Hours: Monday to Friday
Job Description
About the Role:
We are seeking a skilled and proactive Senior Helpdesk Advisor to join our team. In this role, you will be instrumental in ensuring the smooth operation of our helpdesk services, managing job orders, and acting as a vital link between clients, engineers, and internal teams. Your expertise will help us deliver exceptional service and maintain our reputation for reliability.
Responsibilities
1. Job Order Management: Efficiently raise, track, and update job orders to ensure timely completion.
2. Client and Engineer Liaison: Communicate effectively with clients to understand their needs and coordinate with engineers to ensure service excellence.
3. Helpdesk Oversight: Monitor helpdesk operations, ensuring prompt responses and resolutions to inquiries.
4. Performance Support: Provide guidance and support to junior helpdesk staff when required.
5. Record Keeping: Maintain accurate records and documentation of service activities.
6. Problem Solving: Address escalations, resolve issues efficiently, and communicate updates professionally.
Essential Qualifications/Skills
Ideal Candidate:
• Prior experience in a helpdesk or IT role is highly desirable.
• Excellent communication and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• A proactive approach to problem-solving and attention to detail.
• Comfortable using IT systems and platforms to manage job orders and workflows.
• Experience using CAFM System (Maximo) experience is desirable.
In return for your hard work, we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance, and much more.
We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximizes their potential.
Fairness, Inclusion, and Respect (FIR) at VINCI Facilities is about recognizing and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities, and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognizes the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
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