Service Quality Specialist
Swindon
Full time – Permanent
Salary is dependent on experience
We are currently recruiting for a Service Quality Specialist to join our client based in their Swindon site.
Key Responsibilities:
* Technical Preparation & Set Up in line with brand and group standards
* Warranty Evidence gathering, administration and submission
* Provide control of quality and of repairs
* Oversee technical repair progression of work through the workshop and ensure agreed customer timescales are adhered to
* Work with the Service, Parts and Workshop Managers to ensure all departments are kept updated of progress at all times
* Live Technical Guidance for Technicians and customers if necessary
Essential Qualifications:
* Experience in a busy aftersales environment
* Knowledge of warranty procedures and workshop systems would be advantageous
* Experience in an official manufacture would be beneficial but not essential
* Full UK Driving Licence
You must be:
* Personable, with fantastic communication skills and the ability to drive a team forward.
* You should strive for operational excellence, be well organised and be able to demonstrate a strong attention to detail.
* Have a strong warranty administration background wanting to develop your skillset further.
Benefits:
* 25 Days Holiday (plus Bank Holidays)
* Contributory Pension Scheme
* Private Medical Insurance
* Life Assurance
* Servicing, Parts and Accessories Discounts
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