Job Title: Localization Quality Manager
Amazon is seeking a Localization Quality Manager to join our AGI-DS organization. This role focuses on quality assurance for localized content across 12 locales.
The Localization Quality Manager gathers quality requirements from internal stakeholders, builds and maintains style guides, and organizes quality audits, to ensure localized content is accurate, fluent, and suitable for use.
Minimum Requirements
* Bachelor degree in translation, interpreting, languages, foreign language teaching, or a related field; preferably a master's degree in the same
* Excellent understanding of Localization quality mechanisms, principles, and best practices
* Native, or native-level fluency in any of the below languages: German, Dutch, French, or Italian
* Speak, write, and read fluently in English
* Experience working cross-functionally with tech and non-tech teams
* Experience defining program requirements and using data and metrics to determine improvements
* Experience defining and executing program requirements
Key Job Responsibilities
* Define quality strategies for various content types that balance effectiveness and frugality
* Collaborate with stakeholders to pinpoint content areas that have the most issues with the highest impact, design quality programs to systematically address and prevent such issues in the future
* Provide regular quality data to vendor management, help qualify new vendors and disqualify under-performing vendors; provide style guide training for vendor onboarding and up-skilling
* Create and manage language assets, including Translation Memory, Term base, and Style Guides; conduct cleanups and updates to maintain asset quality
* Act as main point of contact and escalation for all ad-hoc quality initiatives and customer escalations to Localization
* Train, coach, and mentor Localization Specialists
A Day in the Life
The Localization Program Manager leads quality audits pre- and post-publication to inspect localized content, then produce relevant datapoints to internal stakeholders. They work with Localization Specialists when a language-specific task or issue arises. They may interact with scientists regarding the quality strategy or requirement for an upcoming project. They may work with operations stakeholders to understand whether the localized content is serving the users. Each day is different, and there are always new challenges to tackle.
About the Team
The AGI-DS Localization team is the owner for all non-English content used AGI-DS wide, which includes guidelines, workflows, and training materials in 12 locales. This content empowers data associates across the globe, to perform data labeling, and generate model training. We also help drive strategy on multilingual LLM and Gen AI expansion with the translation, localization, and adaptation of datasets used for model training. We sit across multiple sites, with presence in the US, Europe, and Asia.
Additional Experience
* Experience in driving end-to-end delivery, and communicating results to senior leadership
* Experience leading process improvements
* Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
* Experience building processes, project management, and schedules
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