Our client is a young, exciting and energetic company that specialises in helping its clients acquire, retain and monetise customers via web and mobile apps in the form of free and pay to play games. They use the science of gamification to make user engagement simple. The company is growing, and have ambitions to be a leading games provider, and have been gaining recognition nationally and abroad. Current clients are multi-national I-gaming companies based in Europe, Africa, Asia, and the USA, but they have plans to expand into non-I-gaming markets. Who are we looking for? We are looking for an experienced and results-driven Account Manager to join a commercial team. What's in it for you? A fun relaxed and collaborative environment working in a company built on honesty that has flexible hours. 4-days a week working policy Joining a growing company that’s evolving all the time, giving you the opportunity to test yourself and your role to discover your skills. Being surrounded by a group of bright, motivated people. A friendly, straightforward and capable bunch that keep it light-hearted. Job Brief: We are looking for you to join the team as an Account Manager reporting into the Chief Commercial Officer. The ideal candidate will be responsible for managing key client relationships, ensuring exceptional service, and driving the growth and success of games within the market. The AM will work closely with clients, internal teams, and stakeholders to achieve mutual business objectives and deliver an outstanding customer experience. You are: Proven experience in account management, preferably within the iGaming or tech industry. Strong communication and interpersonal skills with the ability to build relationships with both clients and internal teams. Experience in managing multiple client accounts and projects simultaneously. Strong understanding of the iGaming industry, including games, players, and market trends. Ability to analyse performance data and develop strategies for growth and optimisation. A proactive, solution-oriented mindset with a strong attention to detail. Flexibility and willingness to travel for client meetings, trade shows, and events as needed. Knowledge of iGaming platforms, game mechanics, and content integration. Excellent organizational skills and ability to manage competing priorities. Roles and responsibilities: Client Relationship Management: Serve as the primary contact for client queries, ensuring quick and effective responses (excluding contractual or technical matters). Build and nurture long-term, strategic relationships with clients to increase customer loyalty and retention. Regularly check in with clients to ensure satisfaction, addressing any concerns or needs promptly. Provide clients with insightful feedback and recommendations for optimizing game performance and user experience. Client Support and Query Management: Manage day-to-day client inquiries and provide ongoing feedback to the internal business teams regarding client needs and preferences. Resolve any client issues, working collaboratively with internal teams to ensure seamless communication and quick resolutions. Track and report client feedback, using this data to influence product development and client communication strategies. Strategic Initiatives and Game Promotion: Collaborate with clients to ensure games are well-positioned, promoted, and aligned with client strategies. Drive the creation and execution of strategic marketing and promotional initiatives that enhance the visibility and success of games. Develop tailored plans for clients, including marketing calendars, game integration strategies, and promotional campaigns. Cross-Functional Coordination: Work closely with internal teams (product, marketing, and technical teams) to ensure smooth and efficient delivery of client needs. Coordinate with internal stakeholders to track and manage the launch and integration of games, ensuring client expectations are met. Act as a liaison between clients and various departments to provide timely and effective solutions to client requests. Performance Analysis and Reporting: Monitor and analyse the performance of games and promotional campaigns across clients, offering actionable insights to drive continued success. Prepare regular performance reports for clients, summarizing key metrics such as user engagement, revenue, and game performance. Use data to propose changes or improvements that can help maximize client satisfaction and business growth. Client Training and Onboarding: Ensure that clients are fully trained on the features and benefits of new games, updates, and tools. Onboard new clients to the platform, ensuring a smooth transition and setup process. Provide guidance on best practices for integrating and optimizing games within the client’s environment. Business Development & Growth: Drive strategic initiatives and business growth by identifying opportunities for up-sell, cross-sell, and new game launches. Work with the sales team to onboard new clients and expand existing accounts, ensuring long-term client success and revenue growth. Cultivate relationships with decision-makers at client organizations, establishing yourself as a trusted advisor. Event Participation and Networking: Attend trade shows, conferences, and business meetings to represent the company, build relationships, and gather market insights. Network with industry professionals to stay up to date on market trends and competitor activity. Support business development efforts by gathering market intelligence and identifying emerging opportunities in the iGaming space. Compliance & Industry Knowledge: Stay current with regulatory changes and compliance requirements in the iGaming industry to ensure all client activities remain in line with applicable laws. Educate clients on best practices for compliance, ensuring their operations meet regulatory standards. Assist in the development of client-facing materials, such as reports, presentations, and promotional documents. Collaborate with internal teams to continuously improve internal processes and workflows related to client management. Employee Package and Benefits: Home / Flexible working 4 day working week 25.5 days holiday Vitality Health Insurance (after 6 months) Employee Assistance Programme provided through Health Assured Matched pension up to 5% (after 12 weeks) If you are looking to join a team where you will make a real difference and where you will be heard and valued – please apply Contact Nyomi O'Dowd at (url removed)