Cogent Staffing is recruiting for a Transport Planner to join our client based in Welshpool on a permanent basis.
Package
1. £38,000
2. Monday to Friday (Must be flexible on hours)
3. Weekends as and when required
4. Progression opportunity
Duties
1. Receiving telephone and email instructions from clients and recording relevant details accurately on the Company's data management system.
2. Maintaining customer service levels at the highest standard by ensuring a rapid response to their requirements.
3. Dealing with telephone inquiries from Drivers and customers quickly and efficiently.
4. Identifying opportunities to improve the service and reporting these to the Operations Manager.
5. Ensuring that the service provided meets objectives and quality standards of the Company.
6. Planning optimum utilisation of all Drivers & Independent Service Providers (ISP's).
7. Ensuring that regulations regarding hours of work, the operational safety and efficiency of Company and vehicles and other statutory regulations are complied with.
8. Daily Driver debriefing.
9. Assisting when required in the induction and appropriate training of individuals.
10. Ensuring accurate storage and prompt retrieval of information.
11. Ensuring individuals, teams, colleagues, managers and clients are advised of appropriate information.
12. Monitoring the Sameday mailbox and quoting nationally, following the process through to ensure we secure the booking, liaise and forward all information to the handling depot.
13. Processing Sameday requests for customers and depots on the Haulier Exchange portal, monitoring the costs at all times.
Experience & Qualifications
1. At least 1 year of solid working experience in a Logistics / Warehousing environment.
2. Experience with Client and Driver support.
3. Experience within Route Planning.
4. Must have excellent geographical knowledge of the UK.
5. Must have good knowledge of vehicle capacity / load requirements.
6. In depth knowledge of courier requirements.
7. Ability to work under pressure in busy fast-paced environment.
Cogent Staffing is an equal opportunities recruiter, and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.
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