The Belfry Hotel & Resort is an award-winning hotel, home to 300 luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team. We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more. We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort. Salary The on target earning potential for this role is £ 28,640. annual salary, compromising of a base rate of £27,060 plus a qualified estimate of £1580 gratuities annually. The Belfry Spa The Belfry Spa has 20 treatment rooms, a relaxation room, a mani-pedi station, whirlpools, swimming pools, our famous 'fire and ice' experience and more. We offer a range of Espa treatments, and our spa therapists are passionate about delivering personalised treatments in stunning surroundings. About the role Work-life balance is important to us here at The Belfry. You will be given a 40 hour per week contract. Although we can offer flexibility around hours and shift patterns, we do require availability at weekends. If any additional hours are worked, we will give you time off in lieu, although paid overtime may be made available at peak times. Duties include: Report for duty at the correct time as per rota, in the specified uniform, ensuring a high standard of appearance at all times. To represent The Hotel & Resort in a professional manner at all times. Understand how all departments operate and how the Spa department can co-operate with them to ensure team spirit and a high level of guest satisfaction. Lead by example by providing a warm welcome to clientele whilst striving to provide outstanding service. Create and maintain relations with spa guests and members through having an active presence in spa reception. Daily diary management to ensure maximum revenue opportunity and to monitor bookings and appointments and highlight any issues with the Spa Manager Maintain consistent guest satisfaction through collating guest feedback received from hotel surveys and communicate this with team, implementing changes or training where necessary. Deal with any client complaints promptly and effectively, ensuring client satisfaction and revenue is not jeopardised. Record any grievances and follow up accordingly, liaising with the general manager and duty manager where necessary. Drive and monitor spa performance through KPIs, linking results with sales and marketing activities. · Communicate and discuss KPI’s with the spa department team, ensuring this is filtered down effectively with targets to the spa reservations team. Assist the Spa Manager with the planning and implementation of marketing activities within the Spa, with support from the Hotel. Assist with ensuring collateral, point of sale and promotional materials reflect the quality and integrity of ESPA and the Hotel. Perform and record daily pool testing in accordance with guidelines About you You have some managerial experience, within a spa or reception setting You are passionate about delivering fantastic guest experiences You have excellent people skills, and can lead from the front with positivity and a motivational management style You have a passion for working in a fast paced, standards driven environment Knowledge of a spa is useful, but no essential Belfry Benefits Learning & Development We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential. Wellness We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing. Showing our appreciation We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts. Making a difference We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions. Our Values Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are. If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.