Job Description
Purpose of the Role
We are currently recruiting for a strong candidate to support the Manager of our new store opening in Autumn 2024. The TEMPUR Assistant Retail Store Manager is fully responsible for managing all aspects of the store. This key role requires forming a management team with the Store Manager to lead the store to successful achievement of sales and profit.
Through your leadership, you will be a role model and develop the team to be ambassadors of the brand, ensuring customers visiting TEMPUR have an outstanding customer journey experience. You will support your Retail Store Manager by developing the team to deliver on all KPIs, increase sales, and maximize profit to enhance the productivity of the store.
Our Retail Assistant Store Managers are customer and people-focused, highly driven, flexible, and enjoy the challenge of achieving even the toughest targets. You will live by TEMPUR's core values, lead by example, and inspire your team to deliver 100% at all times.
Working for TEMPUR is more than just a job; it is being part of a truly trendsetting modern premium brand, steeped in heritage and renowned worldwide for its quality.
We are currently looking for 1 x 40 hour Assistant Store Manager for our newly opening Kingston Store.
Key Responsibilities
* Support the Retail Store Manager in all daily operations across the store.
* Ensure store standards and merchandise meet KPI standards at all times.
* Help lead and motivate the team to consistently be brand ambassadors and deliver an excellent customer journey experience through quality conversations, a positive attitude, excellent product knowledge, and networking skills.
* Maintain knowledge about the benefits and uses of each TEMPUR product and continuously develop your product knowledge to share with the team.
* Lead the team to drive the store's sales performance to meet and exceed targets.
* Stay informed about all promotions and marketing activity.
* Address customer concerns in a patient and helpful manner and communicate concerns to the Retail Store Manager.
* Support all aspects of stock control and implement loss prevention measures.
* Assist the Retail Store Manager in developing, mentoring, and training the team to ensure they have the necessary skills.
* Manage the store in the absence of the Retail Store Manager.
* Support the Store Manager in operational compliance through timely and accurate implementation of all company Health & Safety, Administrative, and Security directives.
* Assist with deliveries and stockroom organization, ensuring teamwork.
* Operate cash registers, take and record orders, and close daily revenue.
* Maintain a clean and orderly environment in the store and back office/kitchen areas.
* Participate in management meetings by bringing fresh, realistic, and achievable ideas.
Knowledge, Skills & Experience
* At least 1 year's demonstrable experience within a premium brand as an Assistant Store Manager, Supervisor, or Senior Sales.
* Passion for developing teams with a sense of responsibility and commitment to excellence.
* Customer-focused with a proven high standard of customer service delivery.
* Commercial awareness and driven to exceed sales results.
* Be a role model, lead by example, and operate with honesty and integrity.
* Show innovation and initiative, implementing new ideas with confidence.
* Demonstrate respect, leadership capabilities, and regularly exceed expectations.
* Professional at all times, with an outgoing, friendly, and engaging personality.
* Seek opportunities to be proactive and pre-empt store and team issues.
* Excellent written and verbal communication skills.
* Good at prioritizing and meeting deadlines.
* Enthusiastic, self-confident, well-presented, self-motivated with a can-do attitude.
* Maintain a smart and presentable appearance.
* Willingness to work flexible hours to meet the needs of the business.
Benefits:
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Life assurance
* Private medical insurance
* Social events throughout the year
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