Experienced Automotive Service Administrator vacancy in Reading, Berkshire.
Our clients seek a VehicleService Administrator for their Automotive Service Centre in Reading. This is the ideal opportunity for those wishing to enter into a customer service role, with a difference!
We are seeking an experienced Customer Service professional, someone who likes to go the extra mile to ensure customer satisfaction. Along with proven organisational, administrative, customer service skills and the ability to work in a fast paced environment, where each team member has opportunities to enhance their skills through training and Career development.
The Role
Working within a fast paced business priding itself with delivering high levels of customer service and professionalism. The role is varied and you will find no two days are the same!
As Service Administrator, you will play an important part in ensuring high service levels are achieved through clear communication and teamwork with internal departments and customers
Assisting the Advisors in a support function as required, along with assisting customers professionally, on the phone, in person and in writing
Calling customers prior to the booking to ensure attendance, answering queries, noting relevant information and preparing workload for the Advisors
Building a rapport with the customers, ensuring the process runs smoothly
Following - Up after the visit to ensure it went well and addressing an issues highlighted
High...