We are looking to recruit a receptionist to work 15 hours per week to join our friendly team of receptionists.
Main duties of the job
Work in reception dealing with patients face to face and on the phone. Making appointments, scanning, taking accurate messages from patients. Opportunity to learn and progress within administration.
About us
We are a long established friendly and supportive practice in East Finchley, we have 2 GP partners, 1 salaried GP and a Practice Nurse. We are a training practice so at times we have GP registrars and medical students. We have a friendly admin and reception team.
Job responsibilities
1. Greeting and dealing with all patients and visitors to the surgery in a polite and courteous manner at all times, ensuring a smooth flow of patients from Reception to Doctors, Nurses and other health professionals.
2. Making appointments for Doctors, Nurses e.g. travel and diabetic clinics onto the EMIS system, with the appropriate times slots.
3. Answering all incoming telephone calls in a professional, friendly manner, ensuring correct contact numbers and messages from patients are entered onto the electronic medical records.
4. Taking accurate messages for all surgery staff and ensuring these messages are passed on as per protocol.
5. Rescheduling clinics if necessary and informing patients.
6. Taking calls for triage service as per protocol.
7. Filing daily any paper correspondence, scanning instead of filing.
8. Checking EMIS workflow for action on results and tasks.
9. Checking Docman workflow and dealing with any tasks sent to reception by the doctors.
10. Scanning and processing all patient correspondence.
11. Monitoring waiting areas to ensure patients are sent to their appointments in order.
12. Processing GMS1 (new patient registration) onto the computer and processing Ethnicity.
Person Specification
Experience
* Experience of working in a GP practice.
Skills
* Good communication and customer service skills.
* Basic IT skills.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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