We are seeking a Food & Beverage Supervisor to lead our team and deliver exceptional customer experiences.
Klarent Hospitality operates branded hotels in key locations across the UK and Ireland, offering excellent opportunities to grow and develop within the company.
The ideal candidate will be passionate, willing to learn, and have a positive attitude, with excellent communication and grooming standards.
The role involves motivating and leading the team, assisting the management team, and delivering training to team members.
Key responsibilities include:
* Leading by example and motivating the team to deliver exceptional customer experiences
* Assisting the management team in the smooth operation of the department
* Supporting and delivering training to team members to develop their skills and knowledge
* Ensuring all customer requests and queries are responded to promptly and effectively
* Dealing with guest complaints in a friendly and efficient manner
* Working and cooperating with colleagues to enhance the guest experience
* Continually developing new knowledge and skills to ensure best practice service delivery
* Ensuring the department is always prepared for business and forthcoming days service
* Communicating and cooperating with all colleagues in all departments
* Ensuring a high standard of personal hygiene and personal presentation throughout the team
* Ensuring all Health & Safety /Food safety compliance are adhered to
The successful candidate will have a thorough knowledge of the company's standard operating procedures and a general knowledge of all standards within the hotel.
Klarent Hospitality prides itself on rewarding and recognising its staff for their hard work, commitments, and long service.
The company operates a range of benefits, including:
* Meals provided whilst on shift
* Sales incentives and initiative rewards
* Discounted / Free use of leisure facilities
* Free Car Parking
* Stays in our hotels at discounted prices
* Opportunities for personal development within the Hotel Group Brand Portfolio
* Fully funded apprenticeships
* Annual Holidays entitlements inclusive of Bank Holidays
* Opportunity to buy additional holiday entitlements
* Pension enrolment
The company offers a range of incentives, including:
* £250, up to £1000 cash incentives when referring a friend to join the team
* Long service recognition cash bonus and free overnight hotel stays for services from 2 years and up