At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so they’re always on hand with tips and advice, to help our customers discover somewhere new. Whether they want a relaxing week away or a month-long adventure, we’ve got it covered. We’re owned by dnata Travel, part of the Emirates Group.
We’re looking for an experienced Branch/Sales Manager for our Cheltenham store. Our Cheltenham store has recently moved to a new location, 33-41 The Promenade. Our new shop is bright, inviting and open-plan.
We’d welcome applications from experienced travel Manager's, Team Leaders, Assistant Managers or Supervisors.
In this role you will be responsible for the overall financial and sales performance of your store. This is very much a ‘hands-on’ role for someone with a ‘lead from the front’ approach. You will work with the wider Travelbag management team to deliver sales results whilst championing the Travelbag brand.
We are looking for someone with previous travel industry experience who is an inspirational leader and engages with their team to achieve results. You should have strong commercial awareness and financial management experience alongside excellent people management skills.
Job Accountabilities:
1. Overall responsibility for the day-to-day running of your shop; leading, developing and motivating your team
2. Maximise revenue from a strong sales and customer service focus
3. Deliver the agreed levels of service and quality ensuring targets and goals are achieved
4. Direct and manage your shop within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue opportunities
5. Work in partnership with the post-sales teams to ensure a high-quality end-to-end service to our customers
6. Pre-empt any caveats and barriers to success by on-going analysis of operations, taking appropriate action to resolve issues
7. Co-ordinate with the wider management team to manage and plan available resource for the provision of call flow
8. Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end-to-end customer experience and championing individual staff knowledge and experience
9. Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis
10. Contribute to and attend brand events
To be considered for this role, we need you to have the following skills and experience:
11. Extensive experience of working at a strategic level in an inbound travel sales environment either call centre or retail.
12. Sound operational management experience
13. A thorough understanding of resource optimisation and delivery
14. An excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management process
15. Resilient with the ability to overcome challenges to consistently meet and exceed targets
16. Self-motivated and approaches work with a mature and positive attitude
17. The ability to introduce meaningful and stretching KPIs and maintain focus on achievement
18. The ability to create a dynamic and high-performing team through selection, motivation and development
19. Excellent communication skills - both written and verbal
20. Excellent influencing skills at a senior management level
21. Results-focused and committed to high personal standards and a desire to achieve
We have some fantastic benefits, making us a great place to work:
22. Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
23. 25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
24. Additional annual leave purchase scheme – so you can pursue your love of travel
25. Company pension scheme
26. Life assurance
27. Low-cost health care for you and your family
28. Employee Assistance programme
29. Mental Health First Aiders
30. Belong programme - six Employee Resource Groups (ERGs) that play a crucial role in implementing our DEI strategy
31. Ongoing development – we have an in-house People Development Team
32. Industry/social events – including supplier events, office socials & parties and pop-up shops
33. Cycle to work scheme
34. Long service awards
35. Volunteer days – one day’s paid leave each year to volunteer with a registered charity
36. dnata4good – supporting the local communities we work, live and thrive in
37. Refer a friend scheme
38. Free eye care tests
39. Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
40. Free tea and coffee, break out areas with free Wi-Fi
Please click on the link below for a full job description