Service Centre Manager
Location: Thurrock
Permanent
A fantastic opportunity has arisen for a Service Centre Manager to join a forward:thinking organisation leading in the design, development, and manufacturing of electric vehicles. This permanent role is located at their Thurrock Service Centre, supporting the smooth running of day:to:day operations, and driving customer satisfaction.
Our client is a global leader in electric vehicle technology, committed to sustainability and innovation. This is an exciting time to join a rapidly growing company with a focus on continuous improvement and delivering a world:class customer experience.
Service Centre Manager Duties:
* Assist in the day:to:day operations of the Thurrock Service Centre, ensuring effective running and high levels of customer satisfaction.
* Manage the allocation of work to service engineers, ensuring that Vehicle Off Road (VOR) repairs are prioritised and completed in line with service level agreements (SLAs) and KPIs.
* Increase retail revenue by providing accurate repair estimates to customers and insurance companies for accident damage repairs.
* Promote a right first time ethos within the service centre, ensuring high productivity and quality standards.
* Implement health and safety (H and S) policies, conducting weekly H and S and fire checks to ensure compliance.
* Manage the London CSM and ensure growth in customer satisfaction through effective service delivery.
* Ensure that all repairs are carried out efficiently and cost:effectively without compromising on quality.
* Ensure the accuracy of parts stocked in both the depot and service vans.
* Monitor and manage staff productivity, ensuring that paperwork such as job cards and timesheets are completed accurately and submitted promptly.
* Oversee the progression of repairs, ensuring the companys job booking system is updated and visible to all relevant departments.
* Maintain high standards of housekeeping, including premises, equipment, and vehicles.
* Ensure demo vehicles are serviced and inspected between customer trials, keeping the sales team updated.
* Handle customer complaints, escalating issues where necessary, and ensure timely resolution.
* Ensure technical documentation, such as parts manuals and service bulletins, is kept current and available to staff.
Service Centre Manager Requirements:
Essential:
* Competent computer skills, including Microsoft Office.
* Proven track record in managing or supervising staff within a workshop environment.
* Excellent written and verbal communication skills.
* Experience in a customer service role, particularly in the automotive or bus industry.
* Ability to provide accurate quotes and liaise with insurance companies.
* Strong organisational skills and experience in managing a team.
* Full, active driving licence.
Desirable:
* Knowledge of SAGE accounting software.
* First Aid trained.
* FLT Licence.
If you are looking for a role that allows you to grow with a forward:thinking company at the forefront of automotive innovation, wed love to hear from you. Apply now with a copy of your CV, and a member of our team will be in touch.