Social network you want to login/join with:
Medical Devices Training Support Officer, Gateshead
Client: QE Facilities
Location: Gateshead, United Kingdom
Job Category: -
EU work permit required: Yes
Job Reference: 8f5905d71fd5
Job Views: 9
Posted: 23.01.2025
Expiry Date: 09.03.2025
Job Description:
Job summary
QE Facilities' Medical Devices Training Services at the Queen Elizabeth Hospital Gateshead is seeking a reliable, confident, and self-motivated individual for administration of IT Systems within the department, alongside day-to-day admin and clerical duties. The role involves working to approved policies and national data protection standards, proposing protocol updates in line with IT guidance, performing data quality audits, and producing compliance reports for management.
Candidates must hold an NVQ Level 3 or equivalent in IT & Business Administration, possess strong Microsoft Office skills, and have IT system administration experience. Excellent organisational, planning, and communication skills are essential. Experience in developing electronic training and video editing is desirable.
This role requires a team player with the ability to work independently, remain composed under pressure, and adopt a flexible approach to meet service demands. Responsibilities include providing IT support to departmental staff, training IT system users within the Trust, and managing IT aspects of projects such as new system modules and updates.
The role supports all stages of the training cycle and involves maintaining comprehensive task records. Flexibility for shift-based work, including evenings and weekends, may be required.
Main duties of the job
* Serve as the first point of contact for the service, addressing inquiries & managing system accounts and compliance information.
* Support Trust-wide medical device (MD) training programs, ensuring staff competency and compliance. Administer the Learning Management System (LMS), maintaining data accuracy, integration, and alignment with organisational requirements. Develop and distribute training guides, e-learning materials, and accessible training records.
* Work with departments, procurement, & suppliers to facilitate training, equipment deployment, & system upgrades. Liaise with stakeholders on safety alerts and project outcomes. Organise meetings, share documentation, and communicate training events.
* Assist with developing training materials using manufacturer guidance. Maintain accurate records in the LMS and databases, ensuring adherence with ISO standards and local policies.
* Utilise software technologies to streamline operations. Keep abreast of training advancements. Provide expertise on LMS hardware and software to ensure efficiency.
* Conduct audits to ensure data quality and assurance. Promote data security and confidentiality best practices.
* Participate in mandatory training and appraisals to enhance performance. Adhere to Health and Safety, Data Protection, and related regulations.
* Reduce waste, improve efficiency, and optimise resources to deliver value.
* Provide administrative support to the Wider MD team as required.
About us
QE Facilities (QEF) is a wholly owned subsidiary company of Gateshead Health NHS Foundation Trust (GHNT), based in the North East of England. We provide a range of non-clinical services to GHNT and other NHS organisations. Our services include: estates, facilities services, procurement, medical engineering and devices, endoscopy decontamination and sterile services, transport, out-patient pharmacy, and prevention & management of violence & aggression training (PMVA).
In addition we provide consultancy services, advising clients on all aspects of establishing a subsidiary company within an NHS body to the provision of VAT compliance advice.
QE Facilities work to their own Terms and Conditions and these are not the same as Gateshead Health NHS Foundation Trust Terms and Conditions. This is not an Agenda for Change Pay Rate.
Person Specification
Qualifications
Essential
* Level 2 International Computer Driving Licence (ICDL) Certificate in IT User Skills
* NVQ Level 3 in Business Administration
* OR equivalent qualifications/experience
Desirable
* Project Management qualification (PRINCE2)
* Teaching or Training Qualification
* IT Media qualification
Experience
Essential
* Proven experience working in an administrative or technical support role
Desirable
* Experience of working in a healthcare/engineering environment
* Experience of working within a quality management system (EOMS ISO 21001, ISO 9001)
* Experience in producing e-learning material and/or recording, editing and creating video content
Skills
Essential
* Proficient computer skills, including Microsoft Office and Teams
* Ability to communicate effectively and professionally with staff, suppliers and customers
* Effective time management with the ability to use initiative, analyse and solve problems within own remit
* Able to work as a member of a team building effective working relationships
Desirable
* Familiar with databases and asset management systems
* Proven ability to quickly learn and adapt to new systems
Knowledge
Essential
* Comprehensive working knowledge of Microsoft Office, especially Excel, Outlook and MS Teams.
Desirable
* An understanding of relevant legislation and guidance (COSHH, MHRA)
* An understanding of the best practice guidelines for teaching and the production of training materials
Personal Attributes
Essential
* Possess a logical and analytical approach to problem solving
* Self-motivated with a can-do attitude
* Confident in decision making abilities
* High level of integrity and professionalism
* Willingness to undertake other duties as and when required
Desirable
* Adaptable to changing working practices
Special Requirements
Essential
* Flexibility in working pattern in line with business requirements
#J-18808-Ljbffr