Job Description and Person Spec Job Role Registered Manager Reports To Regional Manager Location Worksop At Milewood, we believe everyone should have the opportunity to live a healthy, active, and fulfilling life, regardless of their background or disability. We believe support should be delivered by a well-motivated and engaged staff team in great environments. 1. Role Scope The Registered Manager is responsible for managing all aspects of the home's operation, ensuring the delivery of high-quality care in compliance with regulatory requirements. This role involves overseeing the care and support services provided to individuals, managing staff, maintaining financial controls, and building strong relationships with service users, families, and external professionals. 2. Main Responsibilities Compliance: Ensure services meet or exceed the requirements of the Health & Social Care Act 2008, Care Quality Commission (CQC) regulations, and ‘Essential Standards of Quality & Safety’. Provide safe, personalized services through person-centered planning and outcome-focused reviews. Ensure adherence to Milewood Healthcare’s Development & Training and Supervision policies. Promote independence, choice, and dignity in care services, empowering service users to live as independently as possible. Maintain systems and procedures to ensure services are accessible and flexible, with continuity and reliability. Ensure the home is adequately resourced with suitably qualified, skilled, and experienced staff. Oversee the timely response to new referrals, ensuring they align with organizational and contractual timescales. Coordinate care workers across all areas of the home. Ensure effective communication with line managers, commissioners, service users, relatives, and other key stakeholders. Ensure the office is properly resourced during office hours and that an effective out-of-hours on-call service is provided. Clinical: Administer prescribed medication, monitoring dosage, time, route, and person receiving the medication, while observing any effects. Maintain knowledge of and ensure proper use of equipment within the home. Be familiar with emergency procedures relevant to the service user group. Address the spiritual, emotional, physical, and mental needs of service users. Liaise with GPs and multidisciplinary team members to ensure good care. Monitor service users’ hygiene and self-care. Administrative: Ensure the availability of goods and equipment required for daily operations. Investigate complaints and follow resolution procedures. Participate in the recruitment and selection of staff. Foster positive working relationships and engage in staff meetings. Adhere to policies and procedures in line with Local Authority, CQC guidelines, and organizational standards. Maintain accurate records regarding service users and other home-related information. Ensure the whereabouts of service users are known at all times. Report and address maintenance issues and escalate as needed. Organize service user outings as per care programs. Complete required Quality Assurance audits and documentation as per stipulated deadlines. Provide support out of hours as part of the on-call system. Training: Develop training programs to improve service users' rehabilitative processes, with hands-on involvement as needed. Ensure all staff complete induction training and participate in care studies to improve their understanding of service users' needs. Ensure staff complete mandatory training and relevant service user-specific training. Maintain training records and submit training statistics to line management monthly. Ensure all staff complete the Care Certificate within the first 3 months of employment and are enrolled in the Diploma in Care (NVQ) after 3 months. Financial: Maximize occupancy levels through a focused marketing strategy and by managing fee structures effectively. Conduct monthly quality audits and participate in external audits as required. Regularly review expenditure against budget, ensuring financial performance is maintained within budgetary constraints. 3. Key Competencies Experience and Qualifications: Essential: Experience in a senior care management role, relevant qualifications (e.g., NVQ Level 5 in Leadership & Management in Care, Registered Manager's award). Desirable: Additional qualifications in health and social care management. Skills and Competencies: Strong leadership and staff management skills. Knowledge of regulatory requirements, including Care Quality Commission standards. Excellent communication and organizational skills. Ability to manage budgets and control financial performance. Ability to monitor and evaluate care delivery to ensure high standards. Personal Attributes: Compassionate, empathetic, and committed to high-quality care. Ability to work under pressure, handle challenges, and make decisions. Professional and approachable demeanor with a strong focus on team development. Strong problem-solving skills and proactive in addressing issues. 4. Person Spec Other Requirements: Ability to work flexible hours as needed to support the home’s operational requirements. Ability to build and maintain positive relationships with service users, families, and external professionals. Demonstrated commitment to promoting independence and dignity in care.